Technical Support Engineer

4 dni temu

Kraków, Lesser Poland Gcore group Pełny etat

Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes

Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore

We are over 550 professionals and currently looking for a Technical Support Engineer.

Job Description

Your Responsibilities:

  • Second-line Support: Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
  • Consultations: Provide consultations regarding our products and services, such as CDN, Streaming, DNS.
  • Technical Issue Resolution: Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
  • Advanced Troubleshooting: Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
  • Pattern Analysis: Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
Qualifications

We Expect you to Have:

  • 1+ year of Technical Support experience
  • English level B2 or higher
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
  • Good understanding of hardware and software diagnostics (reading logs, etc.)
  • Solid experience with CDN technologies
  • Solid hands-on experience with Linux and API
  • Knowledge of monitoring tools such as Grafana
  • Excellent customer advocacy and soft skills
  • Strong problem-solving abilities
  • Quick learner, organized, and a team player
  • Responsible, polite, and optimistic with strong communication skills
  • Able to explain complex concepts clearly and simply
  • Skilled at prioritizing tasks

Nice to have:

  • Experience with NGINX and SQL

About the schedule:

Monday-Friday, 9 AM - 6 PM local time. Each shift includes a 1-hour break.

Additional Information

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

  • Remote, hybrid, or office work options depending on your role
  • Work from anywhere in the world for up to 45 days per year
  • Private medical insurance for you and your family*
  • Additional fully paid sick leave days*
  • Allowance for significant life events and birthdays
  • Language classes
  • Modern office space with free snacks, drink and entertainment options*
  • Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.

To find out more about Gcore, please check out our product website, LinkedIn page, and Instagram account. Let's transform the Internet together

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.

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