Network Support Engineer

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
Job Title: Network Support Engineer

Sponsored by Cisco

About the Job:

We are seeking a highly skilled and motivated Network Support Engineer to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional technical support to our clients and partners.

Key Responsibilities:

  • Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues.
  • Effectively collaborate with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
  • Diagnose and resolve complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues.
  • Work closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical issues efficiently.
  • Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
  • Read and analyze packet captures using Wireshark.
  • Stay up-to-date with the latest Meraki features and technology advancements through instructor-led and self-paced training modules.
  • Leverage acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

Requirements:

  • Fundamental understanding of network technologies (including firewalls, content filtering, routing/switching, VLANs and wireless) and hands-on experience with configuring and troubleshooting these technologies in real-world environments.
  • Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, UDP, RADIUS, OSPF, etc.
  • 1-3 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers.
  • 1-3 years of experience in computer networking related problem solving, critical thinking, and troubleshooting.
  • Demonstrated ability in troubleshooting WiFi networks.

Preferred Qualifications:

  • Proficiency in both written and verbal English communication, with the ability to convey complex technical concepts clearly and concisely.
  • Capable of effectively communicating with internal and external partners, fostering strong working relationships and collaboration.
  • Outstanding customer service skills, with a focus on understanding and addressing customer needs promptly and effectively.
  • Excellent time management skills, demonstrating the ability to prioritize multiple tasks in time-sensitive situations, follow through on commitments, and maintain attention to detail.

  • Network Engineer

    6 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Network Engineer - Technical SupportWe are seeking a highly skilled Network Engineer to join our Technical Support team. As a key member of our team, you will be responsible for delivering exceptional technical assistance to our customers and internal users. Your primary focus will be on resolving complex network-related technical issues.Key...

  • Network Support Engineer Position

    6 dni temu

    Kraków, Lesser Poland Meraki, LLC Pełny etat

    About the Job:The role of a Network Support Engineer at Meraki, LLC involves delivering exceptional technical support to our clients and partners. Primary responsibilities will involve troubleshooting and resolving issues across the Meraki product line, including wireless access points, security appliances, and switches.As a Network Support Engineer, you...

  • Network Support Engineer

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job TitleCustomer Engineer at CiscoAbout UsCisco's ThousandEyes Business Unit was born with a bold and exciting vision to transform digital experience for organisations and people everywhere. Our cloud platform delivers the only collectively powered view of the Internet, cloud, and SaaS platforms, helping enterprises and service providers work together to...

  • Network Support Engineer

    4 tygodni temu

    Kraków, Lesser Poland Cisco Systems, Inc. Pełny etat

    Network Support Engineer - Cisco Meraki (Poland)Location: Krakow, PolandArea of Interest: Technical SupportJob Type: ProfessionalJob Id: 1432257What You Will DoAs a Network Support Engineer, you will be tasked with delivering exceptional technical support to our clients and partners. Primary responsibilities will involve troubleshooting and resolving issues...

  • Network Support Engineer Position

    5 dni temu

    Kraków, Lesser Poland Meraki, LLC Pełny etat

    About the Job:We are seeking a skilled Network Support Engineer to join our team at Meraki, LLC. As a key member of our support organization, you will play a crucial role in delivering exceptional technical support to our clients and partners.Job Responsibilities:Provide top-notch technical support to clients and partners across a wide range of...

  • Network Support Engineer

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job Description:Serving as a trusted technical authority for global Cisco customers and partners requires a unique blend of expertise and collaboration. As a Technical Customer Engineer, you will work closely with clients and cross-functional teams to resolve complex technical issues.Main Responsibilities:Act as a subject matter expert in networking security...

  • Network Support Engineer

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Social network you want to login/join with:Client:CiscoLocation:Job Category:OtherEU work permit required:YesJob Reference:1872f4e969b5Job Views:29Posted:23.01.2025Expiry Date:09.03.2025Job Description:What You´ll Do:Be a trusted technical authority to global Cisco customers and partners.Work with customers to tackle highly sophisticated technical...

  • Network Engineer

    5 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    About the Job:We are looking for an experienced Network Engineer to join our team in TN Poland. As a Network Engineer, you will be responsible for designing, developing, and deploying network automation projects, as well as delivering software solutions to our clients.Main Responsibilities:Collaborate with project teams to deliver software solutions that...

  • Network Support Engineer

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Cisco Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our Cisco CX Centers team.Key Responsibilities:Diagnose, troubleshoot and resolve incidents related to Cisco DNA solution.Work with customers remotely to resolve complex technical issues.Recreate customer technical problems within Cisco's internal labs.Serve as...

  • Engineer - Network Segmentation

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    At Westinghouse, we value diversity and recognize our employees as our most valuable asset.We are seeking an Engineer - Network Segmentation to support our mission of providing clean energy solutions.This role reports to the Supervisor of Network Segmentation.Your Responsibilities:Implement and support all firewalls.Assist in Microsegmentation, specifically...

  • Network Support Expert

    12 godzin temu

    Kraków, Lesser Poland Tech Domain Pełny etat

    Tech Domain is looking for a highly motivated Network Support Expert to join our team.As a Network Support Expert, you will be responsible for:Resolving technical issues related to network infrastructure, including routers, switches, and firewalls.Configuring and maintaining network devices to ensure optimal performance.Providing remote and on-site support...

  • Principal Engineer-Network Architecture

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job Title:Principal Engineer-Network ArchitectAbout the Job:We are seeking a highly skilled Principal Engineer-Network Architect to join our innovative team at Westinghouse Electric Company LLC.Your Role:As a Principal Engineer-Network Architect, you will be responsible for assisting in the design and architecture of network services. This involves working...

  • IT/Network Support Technician

    14 godzin temu

    Kraków, Lesser Poland Tech Domain Pełny etat

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).Tasks...

  • Network Engineer, Kraków

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job DescriptionAt InPost Group, we're revolutionizing the way parcels are delivered to customers through our innovative network of intelligent lockers. With operations across several countries, we provide fast, convenient, and secure delivery options.We're seeking a Network Engineer to join our dynamic team and contribute to post-market strategies. As a key...

  • Advanced Network Services Engineer

    6 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    About the PositionWe are seeking an experienced Enterprise Networking Solutions Expert to join our team in providing exceptional technical support services to clients worldwide. As a seasoned engineer, you will be responsible for resolving complex network issues, maintaining customer systems, and collaborating with cross-functional teams to ensure seamless...

  • Network Operations Engineer

    6 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    TN Poland is looking for an experienced Network Operations Engineer to join our team. As a Network Operations Engineer, you will play a key role in empowering our customers with ThousandEyes to ease their performance monitoring pains.Our ideal candidate will have a deep understanding of network and application protocols, as well as experience with cloud/SaaS...

  • Senior Network Engineer

    6 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    We are seeking a Senior Network Engineer to join our team at TN Poland.Job RequirementsThe successful candidate will need to have several years of experience in a network engineer position, preferably at a senior level, and a solid knowledge of network security supported by professional-level certifications.Company OverviewTN Poland is one of the largest and...

  • Network Support Specialist

    5 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    At TN Poland, we are seeking a highly skilled Network Support Specialist to join our team.Job DescriptionAs a key member of our technical support team, you will be responsible for delivering exceptional technical assistance to our clients and partners. Your primary focus will be on troubleshooting and resolving complex network-related issues, including...

  • Network Support Specialist

    6 dni temu

    Kraków, Lesser Poland Meraki, LLC Pełny etat

    Company OverviewMERAKI, LLC is a leader in cloud-managed IT, connecting passionate people to their mission by simplifying the digital workplace.Job DescriptionWe are seeking an experienced Network Support Specialist to join our team. As a Network Support Specialist, you will be responsible for delivering exceptional technical support to our clients and...

  • Technical Network Support Specialist Role

    6 dni temu

    Kraków, Lesser Poland Meraki, LLC Pełny etat

    Job Overview:We are seeking an experienced Network Support Engineer to join our team at Meraki, LLC. As a key member of our technical support team, you will play a crucial role in delivering exceptional support experiences to our clients and partners.This role requires strong technical skills, particularly in network technologies such as firewalls, content...