Aktualne oferty pracy związane z Network Support Engineer Position - Kraków, Lesser Poland - Meraki, LLC
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Network Support Engineer Position
7 dni temu
About the Job:
The role of a Network Support Engineer at Meraki, LLC involves delivering exceptional technical support to our clients and partners. Primary responsibilities will involve troubleshooting and resolving issues across the Meraki product line, including wireless access points, security appliances, and switches.
- As a Network Support Engineer, you will be tasked with owning each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues.
- You will effectively collaborate with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
- Your key responsibility will be diagnosing and resolving a wide range of complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues.
- You will work closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical cases efficiently.
- To perform your duties successfully, you must understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
- You will also be responsible for reading and analyzing packet captures using Wireshark.
- An important aspect of this role is keeping up with the latest Meraki features and technology advancements by completing instructor-led and self-paced training modules, ensuring up-to-date expertise in product offerings.
- You will leverage acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
- In addition, you will proactively use available resources and follow leadership guidance to develop professionally within your role while aligning with business objectives.
