Aktualne oferty pracy związane z Network Support Specialist - Kraków, Lesser Poland - TN Poland
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Bid Support Specialist
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IT Support Specialist
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Network Support Specialist
2 tygodni temu
At TN Poland, we are seeking a highly skilled Network Support Specialist to join our team.
Job DescriptionAs a key member of our technical support team, you will be responsible for delivering exceptional technical assistance to our clients and partners. Your primary focus will be on troubleshooting and resolving complex network-related issues, including wireless access points, security appliances, and switches, as well as other related technologies.
You will work closely with cross-functional teams, such as Engineering, Product Management, and Sales, to resolve critical issues efficiently. Additionally, you will be required to possess a fundamental understanding of network technologies, including firewalls, content filtering, routing/switching, VLANs, and wireless, with hands-on experience in configuring and troubleshooting these technologies in real-world environments.
We are looking for a creative problem solver who is passionate about providing outstanding customer service. You will build meaningful relationships with customers while responding quickly and efficiently to their inquiries. If you have 1-3 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers, and possess excellent communication skills, we want to hear from you
Key Responsibilities- Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues.
- Effectively collaborate with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
- Diagnose and resolve a wide range of complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues.
- Work closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical issues efficiently.
