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Technical Network Support Specialist Role
1 tydzień temu
Job Overview:
We are seeking an experienced Network Support Engineer to join our team at Meraki, LLC. As a key member of our technical support team, you will play a crucial role in delivering exceptional support experiences to our clients and partners.
- This role requires strong technical skills, particularly in network technologies such as firewalls, content filtering, routing/switching, VLANs, and wireless.
- You must have hands-on experience with configuring and troubleshooting these technologies in real-world environments.
- A thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, UDP, RADIUS 802.1x, OSPF, etc., is essential for success in this role.
- You should have 2-5 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers.
- Additionally, you must demonstrate excellent problem-solving, critical thinking, and troubleshooting skills.
Responsibilities:
- Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues.
- Effectively collaborate with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
- Diagnose and resolve a wide range of complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues.
- Work closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical cases efficiently.
- Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
- Read and analyze packet captures using Wireshark.
- Keep up with the latest Meraki features and technology advancements by completing instructor-led and self-paced training modules, ensuring up-to-date expertise in product offerings.
- Leverage acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
- Proactively use available resources and follow leadership guidance to develop professionally within your role while aligning with business objectives.
