Aktualne oferty pracy związane z Technical Support Expert - Kraków, Lesser Poland - TN Poland
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Technical Support Associate
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Technical Support Expert
1 tydzień temu
About the Role:
We are seeking a skilled Technical Support Specialist to join our team at TN Poland.
As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients using Autodesk Fabrication software, AutoCAD, and Revit.
Your primary focus will be on resolving customer issues and questions in a timely and professional manner.
You will work closely with our technical team to research, verify, and document product issues, as well as manage customer expectations by providing updates on progress.
Key Responsibilities:
- Provide expert assistance to customers on various technical issues related to Autodesk products.
- Document problems and solutions in clear and concise articles for our knowledge base.
- Collaborate with the technical team to resolve complex technical issues.
- Communicate effectively with customers to manage their expectations and provide regular updates.
Requirements:
- Proven experience working with Autodesk Fabrication software, AutoCAD, and Revit.
- Strong understanding of the AEC industry and its technologies.
- Excellent communication and problem-solving skills.
- Fluent English language skills (German or French is highly desirable).
Benefits:
- Opportunity to work with a leading software company.
- Chance to develop your technical expertise and soft skills.
- Collaborative and dynamic work environment.
