Technical Solutions Expert

5 dni temu


Kraków, Lesser Poland TN Poland Pełny etat

We are looking for a talented Technical Solutions Expert to join our team at TN Poland. As a key member of our network engineering team, you will play a crucial role in delivering high-quality technical solutions to our clients.

About the Role

In this position, you will be responsible for diagnosing and resolving complex technical issues related to Cisco SDWAN services and solutions. You will work closely with customers and internal teams to identify and resolve issues in a timely and efficient manner.

Key Responsibilities

  • Diagnose and troubleshoot complex technical issues related to Cisco SDWAN services and solutions
  • Work closely with customers and internal teams to identify and resolve issues
  • Collaborate with engineers to improve product quality by identifying and submitting software defects
  • Develop and implement automation logic to speed up issue resolution
  • Contribute to knowledge bases and troubleshooting guides

Requirements

  • Bachelor's degree in Information Technology-related field of study
  • Certification in Cisco technologies
  • At least 3+ years of Customer Support Experience
  • Solid understanding of network infrastructure and network hardware
  • Knowledgeable in Linux, Virtualization, VPN, or Security technologies


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