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Technical Solutions Specialist

1 tydzień temu

Kraków, Lesser Poland Cisco Systems, Inc. Pełny etat

About the Role:

We are looking for a talented Technical Consulting Engineer to join our team, who has expertise in resolving complex mobile network issues and providing exceptional customer support.

Responsibilities:

  • Support and troubleshoot Cisco Mobile Packet Core hardware (ASR5500) and Virtual Packet Core/Ultra Services Platform.
  • Analyze and resolve sophisticated mobile network issues, improving customer satisfaction.
  • Leverage Linux, OpenStack, and virtualization technologies to deliver high-quality support to global customers.
  • Collaborate with cross-functional teams to develop innovative solutions.
  • Promote customer success through effective communication and technical expertise.
  • Basic to intermediate knowledge of Linux systems required.
  • Proven experience with mobile networks (2G/3G/4G/5G) and Mobile Packet Core applications essential.
  • Familiarity with Mobile Packet Core protocols (GTP, DIAMETER, RADIUS, PFCP, SCTP) necessary.
  • Strong understanding of IP networking, routing, and switching technologies (CCNP level) required.
  • Knowledge of security technologies, such as IPSec, SSL, and VPNs desired.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum 3 years of experience in mobile network support and troubleshooting.
  • Expert-level knowledge of Linux systems, mobile networks, and Mobile Packet Core protocols.
  • Strong communication and teamwork skills.
  • Cisco certifications (CCNA, CCNP) preferred.