Technical Solutions Professional

3 dni temu


Kraków, Lesser Poland Cognizant Technology Solutions Poland Sp. z o.o. Pełny etat
Job Overview:

Cognizant Technology Solutions Poland Sp. z o.o. is seeking a skilled Technical Solutions Professional to join our team.

Responsibilities:
  • Establish and maintain effective communication with advertisers and internal stakeholders via various channels as needed.
  • Ensure the seamless implementation of web-based products for customers, verifying their successful deployment.
  • Foster customer success by providing guidance, support, and training on product usage.
  • Apply strong communication skills to engage with customers and colleagues, demonstrating enthusiasm and a commitment to excellence.
  • Deliver exceptional service quality, exceeding client expectations and quality metrics.
  • Manage in-progress case handling to meet business requirements.
Your Profile:
  • Proficiency in Polish and English languages at C1 level or above.
  • Tech-savviness to quickly learn customer service software applications and process unique customer implementations.
  • Troubleshooting expertise.
  • Experience working in a B2B environment.
  • Excellent communication, customer service, relationship management, and support skills.
  • Knowledge of online advertising or ad product experience.
  • Understanding of web programming languages (such as HTML) would be an asset.
  • Familiarity with CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be beneficial.
  • Moderate experience in website maintenance with associated knowledge of HTML, JavaScript would be advantageous.


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