Infrastructure Technical Support Expert
4 dni temu
Bentley Systems is looking for a talented multilingual Technical Support Engineer to become a valued member of our Global Technical Support Team. We're offering an exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
As a Technical Support Engineer, you will play a key role in providing excellent technical support and enabling successful user outcomes through proactive services. Your primary responsibility will be to resolve users' application questions or problems in the areas of software configurations/setup, product functionality, and bugs/enhancements.
Key Responsibilities:- Resolving users' application questions or problems via phone, email, and online chat support.
- Encouraging engagement of users, partners, and colleagues in Bentley forums and communities.
- Enabling successful user outcomes through proactive support.
- Building strong relationships with users to become a trusted advisor.
To succeed in this role, you must have experience with CAD, modeling, rendering software, a degree in Geospatial technology, Geography/Cartography/GIS or Mechanical/Civil Engineering area, and knowledge of spatial database technology. You must also be fluent in English and German and have excellent communication skills.
In addition, you should have the ability to convey complex technical details, resolve technical issues via Community interactions, and possess strong technical writing skills to create high-quality knowledge content.
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