Aktualne oferty pracy związane z Technical Support Specialist - Kraków, Lesser Poland - Avature

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Technical Support Specialist

1 tydzień temu

Kraków, Lesser Poland Avature Pełny etat
About the Role

In this exciting role as a Software Support Engineer, you will be at the forefront of delivering exceptional customer support. Your primary responsibility will be to provide technical assistance and resolve issues related to our Data Replication software (IIDR CDC). This involves collaborating with the development team to identify and fix customer problems. You will utilize your problem-solving skills, product knowledge, and technical expertise to analyze and troubleshoot complex issues.

Your Key Responsibilities
  • Provide timely and effective technical support to customers via various communication channels.
  • Collaborate with senior members/leaders in the field to gain insights and improve your skills.
  • Work on multiple customer projects simultaneously, ensuring seamless support across diverse customer needs.
About Working Hours

This position requires working a shifted work week to ensure that you can provide support during weekends. As a global team player, you will have access to training resources to enhance your skills and become an expert in your field.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent problem determination, resolution, and escalation skills.
  • A strong ability to manage high-severity incidents proactively.
  • Outstanding oral and written communication skills.
  • The capacity to listen attentively to customers' concerns and understand both situational and technical aspects.
  • Proficiency in using remote support tools and excellent interpersonal skills.
  • A solid understanding of Operating Systems, including UNIX, Linux, and Windows.
  • Availability to work on holidays.