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ServiceNow Technical Expert

1 tydzień temu


Kraków, Lesser Poland TN Poland Pełny etat

We are looking for a talented ServiceNow Technical Expert to join our team at TN Poland. As a key member of our ServiceNow implementation team, you will be responsible for supporting and implementing IT Service Management processes in the ServiceNow tool.

Key Responsibilities:
  • Support and implement IT Service Management processes in the ServiceNow tool.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and guides.
  • Provide training and support to end-users.
Requirements:
  • Bachelor's degree in Computer Science or equivalent.
  • Minimum 3-5 years related experience. Prior software development experience preferred.
  • At least 3-5 years' experience with the ServiceNow tool working with the following modules: CMDB, Incident, Change, Problem, Service Catalog, and Reporting.
  • At least 3-5 years' working in an ITIL aligned environment.
  • Experience working as part of an Agile Scrum Team.
  • Good understanding of best practice in project delivery and service management (ITIL), particularly in outsourcing situations.
  • Proven ability to work in collaboration with stakeholders and external service providers, building and developing effective relationships.
  • Excellent technical awareness and understanding of the core technology in use, including bespoke applications and core systems management systems and tools.
  • Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications.