Help Desk Professional
6 dni temu
Job Description:
We are looking for a highly skilled Help Desk Professional to join our team in Kraków. As a key member of our support team, you will be responsible for providing exceptional service to our clients and their customers.
Main Responsibilities:
- Respond to customer inquiries via email, telephone, or system
- Process orders in relevant customer service systems, including order entry
- Manage service administration and complaint handling
- Assist with billing inquiries, including price quotations, price checks, and item quantity
- Perform general administration tasks, including customer file maintenance and sales contracts
Requirements:
- Strong background in customer services with excellent communication skills
- Ability to work in a fast-paced environment with multiple priorities
- Fluent English at least CEFR C1 level and fluency in one of the following service languages: German, French, Italian, Spanish, or Dutch
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