Laptop and Desktop Technical Expertise Required

6 dni temu


Kraków, Lesser Poland Infosys Poland Sp. z o.o. Pełny etat

**About the Role:**

We are looking for a seasoned L1 Service Desk Analyst with German to join our dynamic team at Infosys Poland Sp. z o.o.

As a key member of our Service Desk team, you will be responsible for delivering exceptional support services to our customers, resolving technical issues efficiently, and escalating complex problems to senior teams as required.

**Key Responsibilities:**

  • Receive and respond to customer service requests and incidents via phone, email, or intranet
  • Update incidents with relevant information in a timely manner, ensuring accurate records are maintained
  • Provide regular updates to customers on incident status and progress
  • Collaborate with cross-functional teams to resolve complex technical issues

**Requirements:**

  • C1 level proficiency in English and German languages
  • Minimum 1 year's experience in Service Desk/Technical Support with remote support expertise for laptops/desktops/LAN issues/application support
  • Strong technical skills, including Windows operating systems (XP-10), browsers, MS Office suite, registry fixes, patch upgrades, virus/T/S security, encryptions, and basic networking knowledge

**What We Offer:**

We provide a comprehensive benefits package and opportunities for career growth and development, including:

  • Internal training programs tailored to your needs
  • Great work atmosphere and opportunities for international collaboration
  • Rotation shift schedule within 6:30-18:30 hours
  • Set of social benefits to choose from
  • Private medical care, life insurance, leisure zone, and extra social benefits
  • Employee referral program, charity initiatives, and multisport card
  • Semi-annual bonus and Christmas bonus
  • Ongoing training and courses to enhance your skills and expertise


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