Desktop Services Engineer, Krakow

3 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
Your Role

As a Local IT Support Engineer at IG Group, you will be responsible for providing on-site support to end-users and a remote support function for users in other global locations.

You will resolve incidents and service requests, proactively improve processes and tools, and work with the global support team to restore services as quickly as possible.

Key Responsibilities
  1. Triage incidents and service requests via phone, email, Teams, and ServiceNow.
  2. Troubleshoot incidents escalated by the service desk and resolve them upon first contact where possible.
  3. Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow.
  4. Provide proactive support within the Poland-based Desktop Services team to support the EMEA region, with various aspects of the role supporting the company globally when needed.
  5. Determine the severity of issues regarding business impact and technical complexity.
  6. Support all areas of technology used within the desktop environment, including Microsoft, Apple, and bespoke applications.
  7. Perform day-to-day tasks involving EMEA and Global support, including AD management, workstation application testing, deployment, and maintenance, print management, patching, rollouts, video conferencing, and servers and software that support these functions.
  8. Have a strong technical proficiency and depth of experience across desktop-related technology, such as Entra, Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, JAMF, and an in-depth knowledge of the Microsoft operating system family.
  9. Provide remote access/VPN support.
  10. Build relationships with escalation teams to ensure IT-delivered services and end-user productivity goals are understood and met or exceeded.
  11. Advocate for the end-user to receive high-quality and timely service and support from the entire IT organization.
  12. Demonstrate strong problem-solving and organizational skills.
  13. Work under pressure and tight deadlines.
  14. Initiate ideas to drive service improvements and efficiencies within the team.
Requirements
  1. Eager to learn and quick to learn.
  2. Excellent communication and interpersonal skills.
  3. Interest in financial products.
  4. Windows desktop infrastructure within a large financial (or similar) organization.
  5. Active Directory administrative experience within a medium/large organization.
  6. Application deployment and maintenance, including testing and documentation.
  7. Practical understanding of computer hardware and software.
  8. Experience working with Call logging systems ServiceNow.
  9. Experience of Java in a desktop environment.
  10. Self-organized.
  11. Ability to follow procedures and guidance.
  12. Understanding of the role of Desktop Services in an organization.
  13. Graduate level or equivalent.
  14. Supporting a mobile workforce within a secure enterprise environment.
  15. Experience of general administration of Office or similar.
  16. Experience of supporting directors and senior management.
  17. Experience with Microsoft Entra suite.
  18. Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application.
  19. Experience with JAMF.
  20. Familiar with market data platforms like Reuters and Bloomberg.
  21. Endpoint protection products, inc DLP.
  22. Experience with Video Conference solutions LogitechPoly and presentation systems.
  23. Windows and MacOS support.
  24. VPN support Zscaler.
  25. A strong interest in computers and technology outside of work.
  26. Microsoft Certified.
  27. MCPMCSA or Network Plus.
About IG Group

We're a global, FTSE-listed company made up of progressive fintech brands in the world of online trading and investing.

We believe in financial freedom and our purpose is to help ambitious people achieve it.

We have offices in countries and multiple brands, with people all over the world.

We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you.

But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.

Perks

We offer a range of benefits, including home office equipment reimbursement, private medical cover, life insurance, and career-focused training.

We also have employee-led networks, volunteering opportunities, extra time off, and a hybrid working model that allows you to balance your work and personal life.

Our culture is diverse, inclusive, and welcoming, and we encourage people from various walks of life to join us.

Growth Opportunities

We want you to have more than a job – we want you to have a career.

If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of.

With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.

Where You'll Work

We follow a hybrid working model that combines flexibility and close connection.

This model feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

We welcome people from various walks of life, and anyone who wants to help us realize our vision and strategy.

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