Technical Service Associate

3 dni temu


Kraków, Lesser Poland TN Poland Pełny etat

TN Poland is a leading recruitment agency specializing in permanent recruitment for mid- and senior-level positions and white-collar outsourcing. We are dedicated to supporting Polish and global enterprises in sourcing key talent and human resources management.

We are currently seeking a Technical Service Associate to join our client's support function. As a key member of their team, you will be responsible for providing technical assistance to Finnish-speaking clients in the streaming industry.

Responsibilities include:

  • Providing technical assistance via phone, chats, and emails from Finnish-speaking clients
  • Addressing technical inquiries and issues in a timely and efficient manner
  • Serving both B2B and B2C clients with professionalism and courtesy
  • Ensuring high-quality customer service through effective communication and problem-solving skills

You will be working closely with our client's management team to ensure seamless delivery of services and continuous improvement of processes.

We are looking for an individual with excellent language skills, strong technical abilities, and a passion for delivering exceptional customer experiences.

In this role, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the success of our client's business.

Required Skills and Qualifications:

  • Fluency in Finnish (C1 level) and English written and verbal (B2)
  • Strong technical skills and ability to learn new technologies quickly
  • Ability to work independently and as part of a team
  • Contract of employment or contract of mandate
  • Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-18:00
  • Work from the office in Warsaw
  • Relocation package - transportation costs within Poland and from abroad (flight/train/bus tickets) and 2 weeks accommodation in a hotel)
  • Social package (MyBenefit cafeteria, private medical care, life insurance)


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