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Service Delivery Associate

2 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
About the Role

We are looking for a skilled Service Delivery Associate to join our team. In this role, you will be responsible for delivering exceptional service and ensuring client satisfaction.

Key Responsibilities:
  • Client Communication: Communicate effectively with clients, responding promptly and professionally to their inquiries via email and live chat.
  • Issue Resolution: Identify, troubleshoot, and resolve customer issues related to our services, collaborating with internal teams to address and resolve customer concerns efficiently.
  • Reporting and Documentation: Generate reports on recurring customer concerns to support product and service improvements, accurately documenting customer interactions, issues, and resolutions in the CRM system.
Requirements:
  • 2+ years of customer support experience, preferably in the advertising or marketing industry.
  • Strong written and verbal communication skills, with a focus on active listening.
  • Excellent problem-solving and critical-thinking abilities.
  • Bachelor's degree in Business, Marketing, Communications, or a related field is a plus.