Technical Support with Danish, Katowice

3 tygodni temu


Katowice, Silesia, Polska TN Poland Pełny etat

Job Summary:

A Technical Support Engineer is needed to provide support and technical assistance for our Danish speaking customers. The ideal candidate will possess strong technical skills, excellent communication abilities, and fluency in both Danish and English.

Duties and Responsibilities:

  • Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging systems in Danish and English.
  • Respond to complex technical issues where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Report design, reliability, and maintenance problems or bugs to design engineering/software engineering teams.
  • May be involved in customer installation and training, ensuring a smooth onboarding process.
  • Provide expert support to customers/users with highly technical or sophisticated products.
  • Analyze diverse technical issues, evaluating identifiable factors to determine root causes.
  • Demonstrate sound judgment in selecting methods and techniques for obtaining solutions.
  • Work independently, receiving minimal instruction on daily tasks, with a focus on meeting assigned goals.
  • Foster strong relationships with peers and customers through effective communication and presentation of technical information.


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