Technical Support Specialist with German
5 dni temu
lokalizacja: Katowice (śląskie)
numer referencyjny: 1192006/jobs.pl
forma zatrudnienia: Pełny etat
German-speaking Tier 1 Technical Support Specialist
About the Company: Our client is a leading global provider of smart energy solutions, specializing in innovative technologies for managing and optimizing power in solar photovoltaic (PV) systems. They are dedicated to developing cutting-edge products that shape the future of energy management.
Responsibilities:
- Respond to customer and contractor inquiries via calls, emails, and chats, providing technical support for various products and systems.
- Troubleshoot and diagnose issues related to solar PV systems, including optimizers, inverters, communication systems, EV chargers, and energy storage solutions.
- Collaborate with operations to authorize the release of parts needed to resolve customer issues.
- Update the knowledge base with new troubleshooting information discovered during customer interactions.
- Document all activities in the ticketing system and other software platforms.
- Utilize company-defined troubleshooting tools and participate in required training activities.
- Maintain technical knowledge through continuous learning and development.
Requirements:
- Ideally, 2 years of experience in customer service or technical support.
- Basic understanding of IP network technology.
- Experience with solar energy products or similar technologies is a plus.
- Strong listening and communication skills.
- Excellent written communication skills in English.
- Ability to multitask in a fast-paced environment.
- Experience in an international organization is preferred.
- Strong interpersonal skills and the ability to build and maintain relationships with customers and colleagues.
- Proficiency in Microsoft Office products.
- Business communication skills in English and German.
Location: Katowice
What We Offer:
- Opportunity for career development in an international organization
- Comprehensive training package
- Office located in the center of Katowice
- Attractive benefits package (private medical care, Multisport card, e-learning platform for language learning)
- Competitive salary with performance-based bonuses
What You Should Do: If this offer is perfect for you, click 'Apply' and send us your current CV.
Hays Poland sp. z o.o. is an employment agency registered in the register maintained by the Marshal of the Mazowieckie Voivodeship under number 361.
hays.pl
Hays Poland sp. z o.o. jest agencją zatrudnienia nr 361
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