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German Language Technical Support Specialist

2 tygodni temu


Katowice, Silesia, Polska HAYS POLAND Sp. z o.o. Pełny etat
About the Role

As a German-speaking Tier 1 Technical Support Specialist, you will be responsible for providing exceptional technical support to customers and contractors via various communication channels. Your primary goal will be to resolve issues related to solar PV systems, including optimizers, inverters, communication systems, EV chargers, and energy storage solutions.

Key Responsibilities:
  • Respond to customer inquiries via calls, emails, and chats, providing timely and effective technical support.
  • Troubleshoot and diagnose issues related to solar PV systems, collaborating with operations to authorize the release of necessary parts.
  • Update the knowledge base with new troubleshooting information discovered during customer interactions.
  • Document all activities in the ticketing system and other software platforms.
Requirements:
  • Ideal 2 years of experience in customer service or technical support.
  • Basic understanding of IP network technology.
  • Experience with solar energy products or similar technologies is a plus.
  • Strong listening and communication skills.
  • Excellent written communication skills in English.
  • Ability to multitask in a fast-paced environment.
  • Experience in an international organization is preferred.