Polish Customer Support Specialist German
5 dni temu
We believe that making payments easier and more intuitive is crucial for growth and progress in commerce and society.
Our Mission:
- We support banks and cardholders 24/7, focusing on delivering high-quality, efficient customer service via phone.
Your Responsibilities:
- Handle customer inquiries via phone in German and English.
- Manage and resolve inquiries in a time-sensitive environment.
- Adhere to high-quality standards while handling versatile inbound cases.
- Work effectively across different shifts, including evenings and weekends, in a 24/7 environment.
- Adapt to changes positively and seek continuous improvement in work processes.
What We Offer:
- A competitive base salary: 5,200 PLN gross.
- Language Bonus: Additional allowance for German proficiency.
- Unusual Working Hours Allowance: 2,000 PLN gross.
- Night Shift Allowance: 20% of the hourly rate for hours worked during the night (based on minimum wage).
- Career Growth: Opportunity to develop your skills and advance within the company.
- Comprehensive Training: High-quality standards and support during the onboarding phase (1-month training in Kraków required).
- Work-Life Balance: Remote work option available within Poland after training.
- Positive Environment: Join a team of awesome colleagues with a professional yet fun mindset.
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