Support Team Lead, Warsaw
4 tygodni temu
At Wolt, our Support Team is the backbone of our marketplace. They ensure seamless operations between customers, restaurant partners, and courier partners.
About this role
- We are looking for a Support Team Lead to manage our local support team and set the standard for high-quality customer service throughout the country.
Your responsibilities will include
- Leading by example and providing exceptional customer interactions that go beyond problem-solving.
- Mentoring your team members to encourage growth and empowerment.
- Providing consistent feedback and ensuring your team meets Service Level Agreements (SLAs).
- Communicating effectively with customers, courier partners, and merchants, adapting your tone to their needs.
- Collaborating with our Head of Support on projects to improve the support experience.
- Analyzing data to inform actions and drive progress towards SLAs.
We're looking for someone who has
- Prior experience leading a customer-facing team in a fast-paced startup environment.
- The ability to lead, grow, and motivate a team to provide exceptional support.
- Strong technical skills and the willingness to learn and teach others about our Support tools.
- A results-driven mindset, with a can-do attitude and a willingness to roll up their sleeves to tackle challenges.
You should have
- Minimum 500 words describing these key points:
- Key responsibilities: Provide detailed information about the job duties and expectations.
- Qualifications: Specify the required qualifications and experience for the role.
Join us if you're
- Passionate about delivering outstanding customer experiences.
- Ready to take on new challenges in a dynamic startup environment.
-
PPT Accounting Support Team Lead
4 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatPPT Accounting Support Team Lead, WarsawThis position is responsible for leading a team of 7 members providing support to 3 different systems.The team is split into three shifts: morning (08:00 – 16:00), afternoon (13:00 – 20:00), and night (16:00 – 00:00).MIC: Integrates accounting automatic processes using microservices in Java running on...
-
Immunology Business Unit Team Lead Warsaw
4 dni temu
Warszawa, Mazovia, Polska UCB S.A. Pełny etatJob OverviewWe are looking for a highly motivated Immunology Business Unit Team Lead Warsaw to lead our field-based team, covering the cities of Warsaw, Lublin, and Bialystok. As a key member of our Immunology Business Unit, you will be responsible for defining and executing impactful tactical plans within your territory of responsibility.
-
SuccessFactors Employee Central Support Lead, Warsaw
4 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatSuccessFactors Employee Central Support Lead, WarsawClient: ISSLocation: Warsaw, PolandJob Category: OtherEU work permit required: YesJob Reference: 747f78e5561aJob Views: 37Job Description:At ISS Tech Team, we invest in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquartered in Copenhagen,...
-
Technical Support Team Lead
12 godzin temu
Warszawa, Mazovia, Polska Tendencys Innovatios Pełny etatTendencys Innovatios seeks a skilled and motivated Technical Support Team Lead to join our GR8 Platform Business Unit. In this role, you will be responsible for providing technical support to our clients and ensuring that issues are resolved in a timely and efficient manner.About your key responsibilities:Team Leadership:Leading and managing the L2 Customer...
-
Customer Support Team Lead Manager
4 dni temu
Warszawa, Mazovia, Polska BrainRocket Pełny etatWe are seeking a seasoned Customer Support Team Lead to lead our efforts in delivering exceptional service to our valued customers. As the ideal candidate, you will have a proven track record of managing high-performing teams and driving business results through customer-centric strategies.Main Responsibilities:Lead and inspire a team of 20+ employees,...
-
Senior Customer Support Team Lead
4 dni temu
Warszawa, Mazovia, Polska Xcenda, LLC Pełny etatOur goal at Xcenda, LLC is to create healthier futures by delivering innovative software solutions. As a key member of our Digital Innovation team, you will be responsible for providing world-class software support for our portfolio of products.Job ResponsibilitiesLead and coach a team of technical support specialists to ensure compliance and high work...
-
Software Development Team Lead
3 dni temu
Warszawa, Mazovia, Polska Newxel Pełny etatJob Description:Newxel is seeking a skilled Engineering Tech Lead to join our dynamic R&D team in Warsaw. As a key member of the technical leadership team, you will be responsible for developing new infrastructure-related features and influencing the future of our product.Key Responsibilities:Provide technical guidance within the R&D domain, significantly...
-
VFX Team Lead
3 dni temu
Warszawa, Mazovia, Polska CD Projekt Pełny etatCD Projekt RED is seeking an experienced VFX Team Lead to oversee the creation of stunning visual effects for Project Hadar. As a key member of our team, you will be responsible for leading the VFX team and collaborating closely with other departments to ensure seamless project delivery.Your responsibilities will include:Leading R&D development projects to...
-
Accounting Team Lead Position
6 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAs a senior accountant in our Warsaw office, you will oversee the team responsible for delivering Accounts Receivable (AR) processes, including credit management, collections, disputes, and cash application.You will be expected to provide subject matter expertise to the C2C team where required and ensure adherence to the closing calendar for period-end C2C...
-
L2 Support Team Lead
14 godzin temu
Warszawa, Mazovia, Polska Tendencys Innovatios Pełny etatGR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.We have a great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater...
-
Vulnerability Assessment Lead
1 dzień temu
Warszawa, Mazovia, Polska Digital Hub Warsaw at Bayer Pełny etatVulnerability Assessment Lead Job Summary\We are seeking a highly skilled Vulnerability Assessment Lead to join our Digital Hub Warsaw team at Bayer. The successful candidate will be responsible for leading vulnerability assessments and developing effective remediation strategies to mitigate identified risks.\About the Role\In this senior position, you will...
-
Strategic Financial Planning Lead
4 dni temu
Warszawa, Mazovia, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etatAt Sonova Warsaw Service Center Sp. z o.o., we are seeking a highly skilled and experienced Strategic Financial Planning Lead to join our team.Company OverviewSonova is a leading global provider of hearing solutions with a strong commitment to innovation and customer satisfaction. Our Warsaw Service Center is an integral part of our organization, driving...
-
Support Engineer, Warsaw
4 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatSupport EngineerReports to: GM PolandLocation: Warsaw, PolandJob SummaryThis role involves providing product support for BECS and BBE to our customers. The successful candidate will need to understand customer needs, stay up-to-date with products, dependent products, and technologies, and serve as an ambassador for the company.Main ResponsibilitiesHandle...
-
Senior Tech Lead
3 tygodni temu
Warszawa, Mazovia, Polska Jit Team Pełny etatSalary: 1500 - 2000 PLN/MD on B2BWork model: flexible hybrid from Gdynia / Warsaw/ Rzeszow (one day of work from the office)Why choose this offer?You can expect a flexible work organizationThe international work environment will allow you to interact with the English language dailyScandinavian organizational culture will provide you with a work-life...
-
Java Technical Lead
3 tygodni temu
Warszawa, Mazovia, Polska Jit Team Pełny etatSalary: 1500 - 2000 PLN/MD on B2BWork model: flexible hybrid from Gdynia / Warsaw/ RzeszowWhy choose this offer?You can expect a flexible work organizationThe international work environment will allow you to interact with the English language dailyScandinavian organizational culture will provide you with a work-life balanceThe Jit community will bring you...
-
Marketing Influencer Project Lead Warsaw
6 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatWe need a highly skilled Marketing Influencer Project Lead Warsaw to lead our influencer marketing efforts in Warsaw. The ideal candidate will have experience in project management, knowledge of the influencer world, and proficiency in English.Your responsibilities will include managing and executing local influencer media plans, monitoring activations, and...
-
Salesforce Engineering Lead CRM
2 tygodni temu
Warszawa, Mazovia, Polska Digital Hub Warsaw at Bayer Pełny etattechnologies-expected : Apex JavaScript HTML CSS SQL MuleSoft Git about-project : Within the Consumer & Customer Experience Platform, we are more than just a technology delivery engine; we are pioneers in transforming consumer health through innovative and scalable digital solutions. Our mission is clear: to place the consumer at the heart of everything we...
-
DevOps Team Lead
6 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAbout UsTN Poland is a dynamic company that values innovation and teamwork. We are seeking an experienced DevOps Team Lead to join our DevOps team and lead our DevOps efforts.Key Responsibilities:Lead and manage the DevOps team to design, implement, and maintain cloud infrastructure and automation scripts.Develop and implement automation scripts using...
-
Network Support Engineer Warsaw
6 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatCompany OverviewTN Poland is a leading provider of IT infrastructure solutions.We are seeking a highly skilled Network Support Specialist to join our team in Warsaw.In this role, you will be responsible for improving operational network support, collaborating closely with the Network Engineering team to drive Nordea network support.Main...
-
Senior Database Support Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Jit Team Pełny etatSalary: 800-980 PLN/MD on B2BModel work: hyrbid from Warsaw Why choose this offer?You can expect a flexible work organizationThe international work environment will give you the opportunity to interact with the English language on a daily basisScandinavian organizational culture will provide you with work-life balance, you will gain time for additional...