Support Team Lead, Warsaw

4 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

At Wolt, our Support Team is the backbone of our marketplace. They ensure seamless operations between customers, restaurant partners, and courier partners.

About this role

  • We are looking for a Support Team Lead to manage our local support team and set the standard for high-quality customer service throughout the country.

Your responsibilities will include

  • Leading by example and providing exceptional customer interactions that go beyond problem-solving.
  • Mentoring your team members to encourage growth and empowerment.
  • Providing consistent feedback and ensuring your team meets Service Level Agreements (SLAs).
  • Communicating effectively with customers, courier partners, and merchants, adapting your tone to their needs.
  • Collaborating with our Head of Support on projects to improve the support experience.
  • Analyzing data to inform actions and drive progress towards SLAs.

We're looking for someone who has

  • Prior experience leading a customer-facing team in a fast-paced startup environment.
  • The ability to lead, grow, and motivate a team to provide exceptional support.
  • Strong technical skills and the willingness to learn and teach others about our Support tools.
  • A results-driven mindset, with a can-do attitude and a willingness to roll up their sleeves to tackle challenges.

You should have

  • Minimum 500 words describing these key points:
  • Key responsibilities: Provide detailed information about the job duties and expectations.
  • Qualifications: Specify the required qualifications and experience for the role.

Join us if you're

  • Passionate about delivering outstanding customer experiences.
  • Ready to take on new challenges in a dynamic startup environment.


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