Customer Support Team Lead Manager
7 dni temu
We are seeking a seasoned Customer Support Team Lead to lead our efforts in delivering exceptional service to our valued customers. As the ideal candidate, you will have a proven track record of managing high-performing teams and driving business results through customer-centric strategies.
Main Responsibilities:
- Lead and inspire a team of 20+ employees, fostering a positive and collaborative atmosphere.
- Conduct training and development sessions to empower your team members.
- Handle escalated complaints with professionalism and care, ensuring timely resolutions.
- Maintain quality assurance processes to uphold the highest service standards.
- Drive improvements in key performance indicators (Customer Satisfaction, response times).
Required Skills and Qualifications:
- Fluent in French and English.
- Experience managing CS agents handling chats and emails.
- Strong knowledge of CS processes and flows in chats.
This is an exciting opportunity for a motivated and experienced professional to join our dynamic team at BrainRocket and contribute to our mission of delivering exceptional customer experiences.
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