Customer Support Team Lead Manager

7 dni temu


Warszawa, Mazovia, Polska BrainRocket Pełny etat

We are seeking a seasoned Customer Support Team Lead to lead our efforts in delivering exceptional service to our valued customers. As the ideal candidate, you will have a proven track record of managing high-performing teams and driving business results through customer-centric strategies.

Main Responsibilities:

  • Lead and inspire a team of 20+ employees, fostering a positive and collaborative atmosphere.
  • Conduct training and development sessions to empower your team members.
  • Handle escalated complaints with professionalism and care, ensuring timely resolutions.
  • Maintain quality assurance processes to uphold the highest service standards.
  • Drive improvements in key performance indicators (Customer Satisfaction, response times).

Required Skills and Qualifications:

  • Fluent in French and English.
  • Experience managing CS agents handling chats and emails.
  • Strong knowledge of CS processes and flows in chats.

This is an exciting opportunity for a motivated and experienced professional to join our dynamic team at BrainRocket and contribute to our mission of delivering exceptional customer experiences.



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