Project Lead

5 dni temu


Warszawa, Mazovia, Polska Allegro Pełny etat
Job Summary

We are seeking an experienced Business Process Manager to join our team. As a key member of our CX department, you will be responsible for optimizing processes, leading projects, and managing the Merchant Dispatch process.

Key Responsibilities
  • Optimize existing and new processes on dedicated parts of the customer journey: merchant dispatch on the Allegro platform
  • Lead projects across Transportation, Tech DEX, and CX, focusing on delivering project plans according to agreed resources and executing Delivery Speed Acceleration strategies
  • Manage the Merchant Dispatch process, designing and coordinating merchant education and activation processes
  • Support operational teams in executing the Merchant Dispatch process and ensure understanding of new logistic metrics for merchants and carriers
Requirements
  • Minimum 2 years of practical experience in project management, preferably in customer experience, carrier, or marketplace areas
  • Knowledge of logistics processes at marketplaces and carriers
  • Proven process mapping skills
  • Experience in international cooperation
  • Proficiency in Project Management tools: Jira, ClickUp, Excel


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