Customer Operations Manager
3 dni temu
Global Payments is a leading provider of payment solutions for businesses. Our team is responsible for delivering exceptional customer experiences and driving business growth.
About the RoleWe are seeking an experienced professional to join our team as a Customer Operations Manager. This role will involve managing a team that provides support to clients, ensuring their needs are met and exceeded.
The ideal candidate will have a strong background in customer service, project management, and team leadership. They will be responsible for overseeing the execution of projects, analyzing data, and making recommendations to improve client satisfaction.
In this role, you will:
- Lead a team of professionals in providing exceptional customer service
- Analyze data to identify trends and areas for improvement
- Develop and implement plans to improve client satisfaction
- Collaborate with cross-functional teams to deliver projects on time and within budget
Requirements
- Bachelor's Degree in a related field
- Minimum 5 years of experience in customer service or project management
- Strong analytical and problem-solving skills
- Excellent communication and leadership skills
What We Offer
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
- The chance to work with a leading provider of payment solutions
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