Service Engineer
1 tydzień temu
Job Description - Service Engineer (Events and Exercises) (250381)
Primary LocationNATO Communications and Information Agency (NCIA), Bydgoszcz, Poland
ScheduleFull-time
Application Deadline19-Mar-2025, 10:59:00 PM
Salary (Pay Basis)22,276.06 Polish Zloty (PLN) Monthly
Grade NATO Grade G15
Who we are:
For 75 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO's airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
Based in Bydgoszcz, Poland you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSU Bydgoszcz, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the Joint Force Training Center (JFTC). CSU Bydgoszcz enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.
We are looking for a driven and enthusiastic Service Engineer (Events and Exercises) who will take on the following roles and responsibilities:
- Develops planning documentation related to CIS support for all events and exercises;
- Captures requirements for projects, events and exercises, translates into functional and technical requirements. Coordinates implementation of technical requirements with CSU/NCI Agency technical teams;
- Coordinates and manages new Customer requirements/requests received via CRF (Customer Request Form) process;
- Represents CSU at planning conferences, workshops and meetings with NCI Agency and Customer regarding planned exercises, projects and program of work;
For a full list of duties, please review the job description on the NCIA career site.
Please note that the internal job title for this role is Service Engineer.
About you:
The valuable knowledge and experience that you bring to this role are:
- Bachelor's degree from a nationally recognized/certified university in a related discipline and 2 years post-related experience. Or, a different educational qualification and at least 6 years' post related experience.
- Prior experience as a system administrator, system engineer or a network engineer working directly with IT systems, virtualizations and networking;
- Technical leadership experience;
- Project planning experience and coordination for CIS Service Operation;
- Experience in converting operational requirements into IT requirements;
- Experience in Service Delivery in a customer support focused approach;
- Planning of IT networks and infrastructure to include LANs and WANs;
- Fluency in English, both written and spoken.
What we offer:
- Genuinely meaningful work as part of the most successful alliance in history;
- 3 year contract with competitive tax-free salary and household and children's allowances;
- Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
- Excellent private health insurance scheme;
- Generous annual leave of 30 days plus official holidays;
- NATO Pension Scheme;
- Development programs such as professional training, wellbeing, and more.
To learn more about the NCIA and our work, please visit our website.
The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
Additional details on the conditions of application can be found via the NCIA career site.
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