Customer Service Representative for Beauty-Online-Shop

You might not have heard about us yet, but give us a moment We are LYKO, an online beauty retailer ready to take over the world Or, to be more precise – the beauty world. We offer one of the widest selections of beauty products in Poland. Over 55,000 products from more than 1,000 brands? You bet

The secret to our success? In every decision we make and everything we do, we put our customers first.

For us, in the Customer Service Team, that means our customers can always count on us. We provide them with a WOW experience, helping them navigate our beauty playground. We're open, communicative, and comfortable interacting with everyone. Simply put – we're awesome If you share these values, love solving problems, and have excellent English skills – keep reading

Passionate About Customer Experience? Let's Talk

We are currently looking for someone to support our growing Customer Service Growth Hub in Warsaw. You'll be a key member of the team, ensuring an exceptional experience for our customers in Poland, Germany, Austria, and the Netherlands. Our team may be small, but your impact will be huge

At LYKO, you'll experience the dynamic vibe of a startup combined with the stability of a larger company. Our headquarters are in Sweden, meaning you'll collaborate with colleagues from different countries and get a taste of Scandinavian work culture. We have big ambitions, but work-life balance and a great atmosphere are top priorities for us.

Ambition and a personal approach go hand in hand with making space for family, pets, and hobbies. At LYKO, you can simply be yourself

Our Warsaw team currently consists of seven passionate people, and our journey is just beginning. The goal? To conquer the European beauty market. Want to be part of this adventure? Apply now

Your Responsibilities

As a Customer Service Team Member, you will play a crucial role in LYKO's growth in Poland and across Europe. Through chat and email, you'll support customers with deliveries, returns, and any technical issues they may face. But that's not all – you'll also be their personal advisor and beauty expert Our goal is to consistently provide top-tier service and exceed customer expectations

What We Offer

Our office is located in the heart of Warsaw, close to the Centrum Nauki Kopernik metro station. We work in a hybrid model – three days a week in the office, and for the other two days, it's up to you: home office or office? Your choice

We offer a full-time position (Monday–Friday, daytime hours), plus:

1. A salary aligned with market trends
2. Private healthcare with Luxmed
3. Wellness benefit
4. Lunch benefit
5. Employee discount on all products available on LYKO.COM

At LYKO, we believe that the right people in the right roles are the key to success. We create an open and friendly environment that combines ambitious goals with a great work atmosphere.

If you join us, you'll have the chance to work in a fast-growing company with a truly unique organizational culture Our values are: Fun, Fabulous, Focused & Friendly – and we hope you'll share them with us soon Want to learn more about our culture and company? Check out our career page

Who Are We Looking For?

We're searching for someone who:

1. Excels at building relationships and considers communication a strong suit
2. Is fluent in Polish and English, both spoken and written
3. Is passionate about the beauty industry and the latest trends
4. Is proactive and enjoys working in an engaged team
5. Learns new technologies and IT systems quickly
6. Wants to grow in customer service, enjoys taking on new challenges, and isn't afraid of diverse tasks

Customer service experience is a plus, and knowledge of German and/or Dutch will be an advantage.

Who Are We?

LYKO is a leading e-commerce company in the Nordic countries specializing in beauty. We operate 30 physical stores in Sweden, Norway, and Finland, along with modern production centers, well-stocked warehouses (including one in Berlin), an efficient logistics system, and a growing B2B sales division.

Currently, LYKO employs over 1,200 people, processes around 7 million orders per year, and generates a revenue of over €300 million. After huge success in the Nordics, four years ago we decided to expand into the Netherlands, Poland, Austria, and Germany – aiming to conquer all of Europe The exciting part? This is just the beginning

How to Apply?

If this sounds exciting and you're eager to apply, go ahead and do it ASAP It's quick and easy—no CV or cover letter needed. Instead, we ask you to answer a few questions that are valuable in our selection process.

We believe that who you are and the skills you bring are just as important as your previous experience. That's why we also use personality tests early in the process.

Feel free to apply as soon as possible, but no later than April 20th, 2025.

Do you have questions about the position? Contact Małgorzata Promińska, Team Manager Customer Relations Poland, malgorzata.prominska@lyko.com

We look forward to hearing from you

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