Customer Order Management

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

Social network you want to login/join with:

Customer Order Management & Logistics Support Sr. Specialist - Cluster with German, KrakówClient:

Kimberly-Clark

Location:

Kraków

Job Category:

Other

EU work permit required:

Yes

Job Reference:

25790ddb575c

Job Views:

3

Posted:

17.03.2025

Expiry Date:

01.05.2025

Job Description:

Description

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

In this role, you will:

  1. Identify gaps in current processes for multiple markets and suggest optimized ways of working to improve the team's efficiency and customer satisfaction. Work closely with other teams on implementing the solutions and lead small continuous improvement projects.
  2. Execute the complete order planning and order process of your own CMI/VMI Customer, providing dedicated order management expertise, managing orders to maximize supply and service levels, and increasing NSV through proactive cross-selling.
  3. Receive orders from Customers in various formats through multiple channels, checking orders in SAP R/3 on product codes, stock availability, and delivery lead times, collaborating with peers within other departments.
  4. Take responsibility for Customers' logistics claims through Dispute Case Management tool, investigating complaints, creating credit/debit notes and returns, and liaising with stakeholders when required.
  5. Maintain and develop relationships with Customers, providing great Customer Service to increase satisfaction and minimize complaints.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth, and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

To succeed in this role, you will need the following qualifications:

  1. Customer-facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles with strong specialized job knowledge.
  2. Knowledge of all MS – Office tools, especially MS Excel and SAP & SNC skills.
  3. Fluent English and German, with proficiency in any of the following languages at CEF-B2/C1 level beneficial: French, Dutch, Spanish, Italian, Portuguese.
  4. Excellent time management skills, sense of urgency, able to separate urgent and important, and manage pressured situations.
  5. Ability to use own initiative and to work independently with multiple deadlines/tasks.
  6. Proactive/can-do attitude with a team player approach and ability to train new team members.

Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - with min. 3 days per month from the office, in accordance with our internal policy, as we understand the importance of work-life balance.

Yearly Bonus - to reward you for your hard work and dedication throughout the year, based on individual and company performance.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company, along with a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy.

Learning & Growth - we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform.

International Environment - a job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

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