Customer Service Coordinator
2 tygodni temu
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Malvern Panalytical B.V. (Poland Branch)
Location:Warsaw, Poland
Job Category:Other
EU work permit required:Yes
Job Reference:1f55aa751738
Job Views:26
Posted:23.01.2025
Expiry Date:09.03.2025
Job Description:Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking 'what if…'. Does this sound like you? Then read on
Responsibilities
- The receiving and registering of incoming customer calls whilst at all time maintaining a professional manner. Ensuring accurate recording of message and tasks.
- Matching the customers requirements to the availability of engineers and other technical resources including communication with Sales and Applications.
- Check and process/approve Cases and Work Orders and Time Sheet information in the SalesForce (SFL) and (SAP) in 3 working days.
- Process all orders ready to invoice customers ensuring clear lines of communication are achieved between all parts of the organization and answering queries.
- Order spare parts for customers, engineers and stock ensuring records are kept up to date.
- Management of engineer Dispatch Console, using cases and Work Orders to track all activities.
- Arrange Customer Support and Sales Meetings at suitable locations and attending.
- Schedule Preventative Maintenance visits for all engineers on a monthly basis using the PM planner in SFL.
- Quotations as per customers requests using the correct format ensuring that we have Terms and Conditions agreed.
- Contracts administrator and Support agreement including quotes and at the end of warranty or contract end.
- Management of install base through CRM tools.
- Updates to warranty and contract at point of sale.
- To maintain elements of the ISO9001 Quality System where necessary.
- Create and manage installed products and Customer Accounts in SFL.
- Use SAP purchasing to raise requisitions as and when required.
- To cover all business relevant tasks for absent staff in order to maintain business continuity.
- Maintain accurate financial data for revenue.
- Supporting return and repairs through correct systems.
- Managing invoicing queries with the support of accounts.
- Monitoring and managing stock levels and audits across local service organization.
- Manage daily tasks in the local business.
What do you need to be successful in this role?
Skills:
- Sales and customer service experience (essential).
- Excellent verbal and written communication skills.
- Strong organisation and administrative abilities.
- Strong IT skills (SAP, Salesforce, Office365).
- Attention to detail and accuracy.
- Cooperation and Teamworking.
- Problem solving approach.
- Self-organized.
Why you should join Malvern Panalytical:
- A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team.
- Varied and interesting work, career development and growth, collaborative working.
- A vibrant and multicultural team of smart people.
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