Junior Client Solution Architect

4 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat
Junior Client Solution Architect - UK Team, Warsaw

This is an exciting opportunity to work closely with diverse clients, enhancing their experience with NIQ's solutions while ensuring high-quality service delivery.

Key Responsibilities:
  1. Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
  2. Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
  3. Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
  4. Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
  5. High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
  6. Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NIQ.
  7. Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
  8. Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.
What You'll Bring:
  1. 2+ years of experience working with corporate clients
  2. Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions.
  3. Excellent communication skills, both written and verbal, with a client-centric mindset.
  4. Ability to work collaboratively across different teams and manage multiple projects effectively.
  5. Proactive attitude with a focus on continuous improvement and client satisfaction.
What We Offer:
  1. Convenient Schedule: A hybrid work system allows you to work from home two days a week and in the office the remaining days.
  2. International Team: You'll work with a diverse international team, interacting daily with colleagues and stakeholders from different countries.
  3. Skill Development: This role provides an exciting opportunity to develop expertise by working closely with diverse clients.
  4. Career Growth: As part of an international organization, you'll have access to various development programs and opportunities for relocation within other departments or even countries.
  5. Benefits Package: Our benefits package includes a Multisport card, private medical coverage, life insurance, and a Benefit platform.
  6. Well-being: Your well-being is a priority, with 24/7 access to confidential support and additional days off.
  7. LinkedIn Learning: You'll receive free access to LinkedIn Learning, allowing you to develop new skills at your own pace.
About NIQ:

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

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