Solution Order Management Team Lead

4 dni temu

Warszawa, Mazovia, Polska NCR Pełny etat

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants, and financial institutions. We leverage our expertise, R&D capabilities, and unique platform to help navigate, simplify, and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Solution Order Management Team Lead

Location: Warsaw, Poland (on-site)

Job overview:

Responsible for activities that follow the solution sales process, starting from order acceptance through invoicing/revenue recognition. Ensure that the necessary NCR VOYIX guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include sales, account support, and customer operations. CIS will also interface closely with outsourced order management resources to fulfill order booking and billing processes.

Responsible for the following major activities:

  • Coordination of order processing and billing activities for Solution contracts
  • Supervision and daily task management of CIS Team that oversees the following areas:
    • Solution Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes, and cancellations
    • Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
    • Adhering to the procedures in compliance with NCR VOYIX policies
    • Reconciliation and reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
    • Archiving and record retention in accordance with NCR VOYIX policies and practices
    • Providing internal and external audit support as requested

Qualifications:

Basic Qualifications

  • Bachelor's degree in Accounting, Finance, or other related Business discipline, required.
  • 2+ years of experience in order management and billing field
  • Ability to work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
  • Strong problem-solving and customer service skills
  • Ability to communicate well with all involved parties on different levels of the process
  • Dedication
  • Strong sense of accountability
  • High sense of urgency
  • Must possess a passion for delivering excellent service and problem-solving
  • Language skills (English)

Preferred Qualifications

  • Outsourced exposure or experience preferred
  • Global/Multi-Country experience strongly preferred
  • Analytical skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR VOYIX's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR VOYIX is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR VOYIX has an ongoing responsibility to respect and support a globally diverse environment.

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