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Order Management Lead

2 tygodni temu

Warszawa, Mazovia, Polska NCR Pełny etat

About NCR VOYIX

NCR VOYIX is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Our company is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.

For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, we transform the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

We create exceptional consumer experiences in partnership with the world's leading retailers, restaurants, and financial institutions. We leverage our expertise, R&D capabilities, and unique platform to help navigate, simplify, and run our customers' technology systems.

Our Mission

We enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

The Role

You will be responsible for activities that follow the solution sales process, starting from order acceptance through invoicing/revenue recognition. Ensure that the necessary NCR VOYIX guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.

Key Responsibilities:

  • Coordination of order processing and billing activities for Solution contracts
  • Supervision and daily task management of CIS Team that oversees the following areas:
    • Solution Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes, and cancellations
    • Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
    • Adhering to procedures in compliance with NCR VOYIX policies
    • Reconciliation and reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
    • Archiving and record retention in accordance with NCR VOYIX policies and practices
    • Providing internal and external audit support as requested

Requirements:

Basic Qualifications

  • Bachelor's degree in Accounting, Finance, or other related Business discipline, required.
  • 2+ years of experience in order management and billing field
  • Ability to work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
  • Strong problem-solving and customer service skills
  • Ability to communicate well with all involved parties on different levels of the process
  • Dedication
  • Strong sense of accountability
  • High sense of urgency
  • Must possess a passion for delivering excellent service and problem-solving
  • Language skills (English)

Preferred Qualifications

  • Outsourced exposure or experience preferred
  • Global/Multi-Country experience strongly preferred
  • Analytical skills