Service Order Managment Team Lead

1 tydzień temu

Warszawa, Mazovia, Polska NCR Pełny etat

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.

Title: Service Order Management Team Lead

Location: Warsaw, Poland (on-site)

Job overview:

Responsible for activities that follow the solution sales process, starting from order acceptance through invoicing/revenue recognition. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include sales, account support, and customer operations.

Responsible for the following major activities:

  • Coordination of order processing and billing activities for Services contracts
  • Supervision and daily task management of CA Team that oversees the following areas:
    • Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing.
    • Maintaining of equipment database, processing and updating movements, additions, and cancellations.
    • Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system.
    • Adhering to the procedures in compliance with NCR policies.
    • Reconciliation and Reporting that covers monthly verification of revenue data, providing corrections and clarifications to reported results.
    • Archiving and record retention in accordance with NCR policies and NCR practices.
    • Providing internal and external audit support as requested.

Qualifications:

Basic Qualifications

  • Bachelor's degree in Accounting, Finance, or other related Business discipline, required.
  • 2+ years of experience in order management and billing field
  • Ability to work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
  • Strong problem-solving and customer service skills
  • Ability to communicate well with all involved parties on different levels of the process
  • Dedication
  • Strong sense of accountability
  • High sense of urgency
  • Must possess a passion for delivering excellent service and problem-solving
  • Language skills (English)

Preferred Qualifications

  • Outsourced exposure or experience preferred
  • Global/Multi-Country experience strongly preferred
  • Analytical skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

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