Warranty Coordinator

3 dni temu

Gdańsk, Pomerania, Polska TN Poland Pełny etat

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As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

We are looking for a Warranty Coordinator to join our amazing team of professionals in HIAB. As Warranty Coordinator you will be responsible for ensuring customer satisfaction by efficiently managing warranty claims, collaborating with various stakeholders, and contributing to the continuous improvement of our warranty processes.

Main tasks and responsibilities

  1. Oversee and coordinate the maintenance contracts for customer equipment in SAP system
  2. Process contracts and oversee cycle of order fulfilment internal and external
  3. Coordinate and process warranty claims between dealer network and factories
  4. Support the equipment handover process and coordinate the logistic aspect of the handover execution
  5. Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
  6. Identify process improvement opportunities and support the implementation
  7. Provide good customer service for internal and external customers and find ways to improve the experience
  8. Execute the defined KPI targets
  9. Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety

What you'll need to succeed

Education :

  1. Relevant university degree (Master or Bachelor) in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically oriented business administration)

Experience :

  1. Min 2 years of relevant experience in the defined Function
  2. Proven experience in stakeholders management on different levels
  3. SAP system knowledge would be preferable but is not essential
  4. Ability to work independently
  5. Competency in Google applications including Slides, Sheets, Docs and G-Mail.
  6. Business understanding and knowledge of KPI and customer success criteria
  7. Fluency in both written and spoken English and French
  8. Self-starter & Self-motivated, proactive
  9. Strong interpersonal and communication skills to effectively deal with internal customers
  10. Ability to drive and execute change
  11. Caring, reliable and pioneering
  12. Willingness to travel

What We offer

  1. UNIQA Insurance for life;
  2. Multisport for you and your family;
  3. Office 5 minutes from SKM train station
  4. A position in a global organisation;
  5. Challenging and diverse tasks;
  6. Great opportunity to grow professionally;

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

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