Technical Support Agent with French

4 tygodni temu

Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etat
Responsibilities:
  • Contact with users via email, phone and chat
  • Represent the organization as a contact unit with strategic users
  • Apply solutions and responses to customer inquiries by responding to their needs
  • Escalate complex user issues
  • Ability to draw conclusions
  • Identify opportunities to improve the user experience (through the use of better tools or product enhancements)
  • Work to solve user problems as first contact (escalating when access limitations or tool limitations or technical complexity are present).
Requirements:
  • Proficiency in French (minimum C1) and English (minimum B2)
  • Minimum 1 - 2 years of experience handling customers in a call center environment, ensuring high customer satisfaction
  • Strong written and oral communication skills in complex environments
  • Willingness to undergo product training and adapt quickly to workflow changes
  • Flexibility to work in shifts
  • Comfort discussing technical concepts.
Our client offers:
  • Professional development and a clear career path
  • Involvement in a global organization with a focus on development
  • Training and development opportunities
  • Open-minded and multinational work environment
  • Comprehensive benefits package, including gym card, medical healthcare, life insurance, and cafeteria benefits.
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