Customer Support

2 tygodni temu

Poznań, Greater Poland TN Poland Pełny etat

Cerebre is a rapidly growing global team on a mission to digitize the physical world. Our software transforms traditional sources of engineering knowledge into accessible, usable data that supports field operations and advanced analytics.

Our team is developing cutting-edge technology to make our physical world safer, more productive, and environmentally sustainable.

We collaborate with the largest companies and most innovative clients and partners who aim to transform the industrial industry.

Our development team is comprised of world-class engineers who design and create novel solutions.

This is an opportunity to join a market-leading team with opportunities to change the industrial world.

If you love building and creating value in the "white space," if you love freedom and flexibility to think outside the box, if you are passionate about working with critical thinkers who challenge the status quo, and if you aspire to work in a fast-paced environment, we would love to get to know you

We believe flexibility leads to creativity and that our team should live and work where we are our best selves. We are 100% remote with flexible PTO and unlimited mental health days.

About the role

As a Customer Support, you will play a key role in ensuring our users get maximum value from our technology while providing crucial feedback to our product team. You will be responsible for troubleshooting, supporting, and improving our customer experience by resolving software issues, optimizing support processes, and creating helpful resources. This is an exciting opportunity to collaborate with a world-class engineering team in a dynamic, fast-paced environment where your contributions will directly impact the precision and reliability of our technical solutions.

This is a unique opportunity to join a high-growth U.S.-based startup. Team members will be rewarded with a variety of growth opportunities and the ability to contribute directly to this role and beyond, as the team evolves.

Required Skills
  • 2-5 years of experience in customer-facing roles, preferably in SaaS
  • Strong ability to explain software concepts and workflows clearly
  • Excellent written and verbal communication skills
  • Problem-solving aptitude and analytical thinking
  • Experience with CRM systems (Zendesk preferred)
  • Ability to track and monitor customer tickets through to completion
  • Proven ability to collect and analyze customer feedback for product improvements
Preferred Skills
  • Experience improving customer support processes and defining support strategies
  • Strong analytical mindset with keen attention to detail
  • Ability to create support materials such as FAQs and knowledge articles
  • Experience in producing data reports on ticket progress and customer trends
  • Familiarity with engineering or technical environments is a plus
  • Ability to collaborate with cross-functional teams, including product and engineering
More about Cerebre

We are cross-functional collaborators. We blend manufacturing process knowledge with software and big data engineering expertise to create value in physical settings.

We are experienced. We are armed with industry-leading experts in numerical simulation, combustion, power, computational fluid dynamics, and chemical process modeling.

We are serious builders. We develop our platforms using leading practices in IT/OT architecture, OT security, AI architecture, ML Ops, and Platform engineering.

#J-18808-Ljbffr

  • Customer Support Professional

    6 dni temu

    Poznań, Greater Poland TN Poland Pełny etat

    About the RoleWe are seeking a highly skilled and customer-centric Support Specialist to join our dynamic team in TN Poland. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Your primary goal will be to resolve customer inquiries and issues promptly and efficiently,...

  • Customer Support Specialist

    6 dni temu

    Poznań, Greater Poland TN Poland Pełny etat

    Social network you want to login/join with:Client:theHRchapterLocation:Athens, GreeceJob Category:OtherEU work permit required:YesJob Reference:de38892d5fa9Job Views:2Posted:15.03.2025Expiry Date:29.04.2025Job Description:Your Strategic Partner for HR, Payroll & Headhunting SolutionsWe are seeking a motivated and customer-focused Customer Support Specialist...

  • Customer Support Consultant

    3 dni temu

    Poznań, Greater Poland SupportYourApp Pełny etat

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...

  • Customer Support Consultant

    3 dni temu

    Poznań, Greater Poland SupportYourApp Pełny etat

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...

  • Customer Support Consultant

    3 dni temu

    Poznań, Greater Poland SupportYourApp Pełny etat

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...

  • Customer Support Associate

    5 dni temu

    Poznań, Greater Poland Revalize Pełny etat

    Company DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers...

  • Customer Support Associate

    1 tydzień temu

    Poznań, Greater Poland Revalize Pełny etat

    Company DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers...

  • Customer Support Associate

    7 dni temu

    Poznań, Greater Poland TN Poland Pełny etat

    We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.Responsibilities:Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize valuesProvide support for incoming queries and issues related to...

  • Customer Support Associate

    7 dni temu

    Poznań, Greater Poland PRO from Revalize Pełny etat

    Company DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers...

  • Customer Support Advisor

    1 tydzień temu

    Poznań, Greater Poland TN Poland Pełny etat

    Company OverviewTellent is a leading provider of Talent Management Suites, empowering organizations to improve the full employee lifecycle with cutting-edge technology. With a growing network of partners and a commitment to guiding People leaders in creating a better world of work.Job DescriptionWe're seeking an experienced Customer Support Specialist to...

  • Customer Support Associate Role

    7 dni temu

    Poznań, Greater Poland PRO from Revalize Pełny etat

    Company OverviewAt Revalize, we empower manufacturers to optimize revenue operations through innovative software solutions. Our customers rely on our technology to select and sell complex products, from commercial ovens to grain elevators. We are the global leader in sector-specific software solutions that help manufacturers streamline their sales...

  • Customer Support Specialist

    5 dni temu

    Poznań, Greater Poland Tellent Pełny etat

    About UsTellent is a leading provider of Talent Management Suites, empowering People teams to improve the full employee lifecycle with cutting-edge HR tech solutions. Our platform offers an Applicant Tracking System, Human Resources Information System, and Performance Management Software all in one place.Job DescriptionWe are seeking a highly skilled Help...

  • German Speaking Customer Support

    1 tydzień temu

    Poznań, Greater Poland TN Poland Pełny etat

    About the TeamOur Support team plays a vital role in our organization's success, constantly interacting with our beloved customers. We take pride in our CSAT (customer satisfaction score) of 97%, which is a testament to the impact our team members can make as Customer Support Specialists.We're looking for fast learners, team players, and individuals who are...

  • Multilingual Customer Support Representative

    5 dni temu

    Poznań, Greater Poland TN Poland Pełny etat

    We are looking for a talented Multilingual Customer Support Representative to join our team at TN Poland. In this role, you will be the first point of contact for our clients, providing them with excellent customer service and support.The successful candidate will have a strong command of Finnish and English, as well as excellent communication and...

  • Customer Support Specialist ID31858

    4 dni temu

    Poznań, Greater Poland TN Poland Pełny etat

    Company Overview:At TN Poland, we are one of the Inc. 5000 fastest-growing companies in the U.S. and a top-ranked dev shop according to Clutch. We create custom software solutions that help companies across various industries.Our work environment is challenging yet encouraging. We believe in continuous learning and experimentation.Job Description:We are...

  • Multilingual Customer Support Specialist

    4 dni temu

    Poznań, Greater Poland TN Poland Pełny etat

    About UsWe are LeasingTeam Professional, a leading provider of recruitment services to Polish and global enterprises. Our team is dedicated to sourcing key talent and providing human resources management solutions.Job DescriptionWe are seeking a highly skilled Multilingual Customer Support Specialist to join our team. As a customer support specialist, you...

  • German Language Customer Support Agent

    5 dni temu

    Poznań, Greater Poland TN Poland Pełny etat

    German Language Customer Support Agent Job Description:TN Poland is seeking a highly motivated and detail-oriented individual to fill the role of German Language Customer Support Agent. This position offers the chance to utilize your language skills to provide exceptional customer service and contribute to the company's continued success. Key...

  • Multilingual Customer Support Specialist

    6 dni temu

    Poznań, Greater Poland TN Poland Pełny etat

    As a key member of our team at TN Poland, you will be working as a Multilingual Customer Support Specialist.About the Role:This position requires strong communication skills to handle customer inquiries and resolve issues via phone, email, or chat.Excellent problem-solving abilities to identify and address customers' concerns effectively.A strong sense of...

  • Customer Support Associate with German

    6 dni temu

    Poznań, Greater Poland Revalize Busines Services Pełny etat

    technologies-optional :- Salesforceabout-project :- The Customer Support Associate (CSA) is an early-career role, and while candidates have some work experience, the focus for the CSA is gaining professional experience while analyzing and troubleshooting a variety of technical issues for customers. Successful CSAs apply their analytical aptitude and...

  • Customer Support Agent with Multilingual Skills

    6 dni temu

    Poznań, Greater Poland Teleperformance Poland Pełny etat

    **Company Overview**We are a leading provider of customer experience management services, seeking a highly skilled and motivated individual to join our team as a Customer Support Agent with Multilingual Skills. As a key member of our team, you will be responsible for providing exceptional service to customers across multiple channels, leveraging your...