Field Services Technician

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

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Our Field Services Technician will work supporting various functional teams within IT to perform IT related tasks. Will be responsible for work that is less defined in scope, but has the understanding and experience to execute business objectives. This role can affect short-term and some long-term business goals. The candidate must demonstrate the ability to provide high levels of customer service, with proven experience resolving technical issues within a corporate computing environment.

Who?

  • High school graduate, BA/BS degree preferred in Information Systems, Information Technology, Computer Science or Engineering
  • At least 1 year of demonstrable experience with information technology and how information technology supports business objectives
  • Strong PC hardware troubleshooting skills related to PCs and laptops, printers, and monitors
  • Strong understanding of computer basics including Microsoft Windows Operating Systems, Microsoft Office, network connectivity, and communication protocols
  • Good problem-solving and analytical skills
  • Maintains current knowledge of information technology and keeps abreast of new and emerging technologies
  • Able to build and maintain relationships with customers and third-party vendors to ensure appropriate and agreed services are delivered
  • Ability to handle problem recognition, research, isolation, resolution, and follow-up for routine software and hardware problems.
  • French or German language skills would be a plus.

What? Duties and Responsibilities:

  • Respond to support calls within an acceptable time frame
  • Build and maintain a shared knowledge base for problem resolution
  • Provide cover support for 2nd and 3rd line incidents for desktop and enterprise applications involving printing, e-mail, network, connectivity issues, remote access, and hardware issues for a global organization
  • Apply available standards, methods, and tools intelligently and effectively, producing consistently high-quality documentation of both a technical and descriptive nature
  • Handle problem recognition, research, isolation, resolution, and follow-up for routine software and hardware problems.
  • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
  • Must be prepared to travel
  • Must be prepared to work evenings and weekends as required to complete key IT projects that can only be performed outside of normal business hours.

Why?

Aptean is where go-getters with strong problem-solving skills can thrive. We provide learning opportunities across the company so that you can build a career here no matter your background. Each and every one of us has a different story and different strengths. We are a dynamic company that cares about our over 4,100 employees as much as our customers, and our leadership team believes in finding and retaining awesome people.

Where?

We require going to our office in Wroclaw 4 days a week.

About Us

Aptean is a private-equity backed software company that connects companies in specific industries with specialized software solutions. In today's fast-paced, highly competitive economy, organizations don't have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds with streamlined industry-specific software solutions. That's why over 4,100+ highly specialized organizations in more than 20 industries and 54 countries rely on us to simplify their everyday operations.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity, and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders, and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions, and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees, and our company." – TVN Reddy

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