Customer Facing and VMI – Domain Trainee – French – Remote Poland

4 dni temu

Katowice, Silesia, Polska Genpact Pełny etat

Job Description - Customer Facing and VMI – Domain Trainee – French – Remote Poland (CPG057704)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Inviting applications for the role of the Customer Facing and VMI – Domain Trainee – French – Remote Poland

Purpose of Job:

Ensuring the required level of customer service, according to business needs and strategies of Sales, Supply Chain and Finance departments, within cross-functional teams. Responsible for the relationship with the external and internal customers for the order to cash process (orders, deliveries, returns, escalated claims, escalated overdue, etc.) and solve any issue in order to achieve the objectives fixed in terms of service and receivables.

Responsibilities

  1. Managing and replenishing the inventory at customer distribution centers
  2. Analyzing historic sales data and forecasting inventory needs
  3. Generating order proposals and sending it for customer approval
  4. Stock increase/decrease movement
  5. Provide requested services to customers as a part of Service Catalogue
  6. Review and provide information about the situation of their orders, deliveries and invoices data
  7. Monitor customer compliance to agreed logistic trade terms
  8. Review and provide logistic or descriptive information of products
  9. Inform the customer about the out of stock proactively and when that affects the order
  10. Manage the unloading time slots with customers
  11. Review and provide information about escalated cash collection, claims and credit situation
  12. Maintain the record of the most common issues and problems and their solution status
  13. Accountable for an alert generated by its own customers and ensure they are solved within agreed times
  14. Coordinate Master Data requests from customer/other functions
  15. Follow up if needed with the customer regarding product & price lists for master data updates
  16. Maintenance of customer contacts
  17. Review blocked orders for delivery for certain scenarios, e.g., minimum order quantity, requested delivery date, etc. with the customer and in cooperation with Order Validation Specialist
  18. Monitor that customer place orders according to the agreed schedule and rules
  19. Ensure proper flow of claims between customers
  20. Contribute to the proper return process by clear rules agreement or direct contact with customer if needed
  21. Claims resolution communication (pricing, logistic, trade terms) to customers as per customer Service Catalogue
  22. Ensure the readiness of customer to accept rejection of their claims and pay disputed value
  23. Deal with escalations from price, logistic and trade terms Claims Specialists
  24. Liaise with the Stock Management Specialist and/or 3rd Party Logistic Providers for urgent delivery issues
  25. Support Cash Collection & Credit Management activities
  26. Follow up escalated overdue invoices with the customer
  27. Support the whole team with the actions mentioned in B2C agenda
  28. Lead continuous improvement agenda for E2E process
  29. Perform analyses
  30. Developing cooperation and removing inefficiencies in the activities of the customers, sales and other roles
  31. Having expertise knowledge and full understanding of operational and business KPI
  32. Sharing wide CS experience as best practice
  33. Proactively leading the agenda independently with different stakeholders

Qualifications

  1. Customer Focus (focus on external and internal customers)
  2. Bias for action (focus on results and use of intelligent risk taking)
  3. Team Alignment (team player; supports and respects others)
  4. Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
  5. Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
  6. Good knowledge of SAP Customer Facing related transactions and workflows
  7. Good knowledge of financial controls related to Customer Facing processes
  8. Deep knowledge of SAP, Pega systems
  9. Ability to work with various IT applications
  10. Strong analytical skills including analysis of complex data

Preferred Qualification

  1. Problem solving and decision-making ability
  2. Excellent communication skills, ability to cooperate with internal customers
  3. Fluent French and English
  4. Very good presentation skills
  5. Strong analytical skills
  6. Ability to work effectively under pressure
  7. University Graduate (min. Bachelor)
  8. Required experience in Customer Facing area

What can we offer?

  1. Attractive salary;
  2. Stable job offers - employment contract
  3. Work in a multicultural and diverse environment with employees from over 30 countries
  4. Genpact supports professional trainings and great career development opportunities
  5. Free access to our award-winning learning platform
  6. Benefits such as Insurance, Luxmed, additional vacation days, biking policy
#J-18808-Ljbffr

  • Domain Expert

    4 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Facing and VMI – Domain Trainee – French – Remote Poland. The successful candidate will be responsible for ensuring the required level of customer service, according to business needs and strategies of Sales, Supply Chain and Finance departments, within...

  • Customer Service Representative

    4 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. We invite applications for the role of Customer Facing and VMI – Domain Trainee – French – Remote Poland.The purpose of this job is to ensure the required level of customer service, according to business needs and strategies of Sales, Supply Chain...

  • Customer Planner analyst

    6 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Description - Customer Planner Analyst - Domain Trainee – Czech – Remote Poland (CPG057654)Inviting applications for the role of Customer Planner Specialist – Domain Trainee – Czech – Remote PolandThe purpose of this role is to flawlessly manage business processes of Integrated Customer Business Planning with all interrelated processes like...

  • Market Supply Planner –Domain Trainee

    3 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Description - Market Supply Planner –Domain Trainee - French – Remote Poland (CPG057437)Inviting applications for the role of Market Supply Planner –Domain Trainee - French – Remote PolandResponsibilitiesOwns the risk identification and coordinates the risk mitigation working with SU's to deliver on Supply mitigation actions and with Mitigation...

  • Market Supply Planner –Domain Trainee

    2 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Description - Market Supply Planner –Domain Trainee - French – Remote Poland (CPG057437)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...

  • Customer Planning Specialist

    6 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    **Job Description**We are seeking a highly motivated and organized individual to join our team as a Customer Planning Specialist - Domain Trainee. In this role, you will be responsible for supporting Customer Account Managers in planning and execution of customer-related promotional activities.Key ResponsibilitiesSupport daily planning and execution of...

  • Senior Material Planner – Domain Trainee– French– Hybrid Katowice

    5 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Description - Senior Material Planner – Domain Trainee– French– Hybrid Katowice (CPG055473)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...

  • Senior Material Planner – Domain Trainee– French– Hybrid Katowice

    5 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Description - Senior Material Planner – Domain Trainee– French– Hybrid Katowice (CPG055474)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...

  • Senior Material Planner – Domain Trainee– French– Hybrid Katowice-CPG055474

    7 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Description - Senior Material Planner – Domain Trainee– French– Hybrid Katowice (CPG055474)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...

  • Senior Material Planner – Domain Trainee– French– Hybrid Katowice

    20 godzin temu

    Katowice, Silesia, Polska TN Poland Pełny etat

    Client:Location:Job Category:OtherJob search engine-EU work permit required:YesJob Reference:415726989018Job Views:5Posted:07.02.2025Expiry Date:24.03.2025Job Description:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate...

  • Material Planning Expert

    5 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job DescriptionWe are seeking a skilled Senior Material Planner – Domain Trainee– French– Hybrid Katowice to join our team. As a key member of our supply chain department, you will be responsible for ensuring sufficient material availability for internal demand fulfillment in the tactical horizon.Key ResponsibilitiesSet and manage replenishment...

  • Materials Planner Position

    16 godzin temu

    Katowice, Silesia, Polska TN Poland Pełny etat

    Job OverviewThe role of Senior Material Planner – Domain Trainee– French– Hybrid Katowice involves ensuring sufficient material availability for internal demand fulfillment in the tactical horizon.Key responsibilities include managing material suppliers and resolving material bottlenecks, as well as setting and managing replenishment strategy and...

  • Customer Planner analyst

    7 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Description - Customer Planner analyst - Domain Trainee – Czech – Remote Poland (CPG057654)Inviting applications for the role of Customer Planner Specialist – Domain trainee – Czech– Remote PolandThe purpose of this role is to flawlessly manage business processes of Integrated Customer Business Planning with all interrelated processes like...

  • Customer Planner analyst

    5 dni temu

    Katowice, Silesia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Customer Planner Analyst - Domain Trainee – Czech – Remote Poland, KatowiceClient:Location:Job Category:OtherEU work permit required:YesJob Reference:35218c42506cJob Views:3Posted:26.03.2025Expiry Date:10.05.2025Job Description:Genpact (NYSE: G) is a global professional services and solutions firm delivering...

  • Senior Material Planner – Domain Trainee– English – Hybrid Katowice

    5 dni temu

    Katowice, Silesia, Polska Genpact Pełny etat

    Job Description - Senior Material Planner – Domain Trainee– English – Hybrid Katowice (CPG055476)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...

  • German Customer Advisor Poland

    5 dni temu

    Katowice, Silesia, Polska TN Poland Pełny etat

    Social network you want to login/join with:German Customer Advisor Poland, KatowiceClient:Job SquadLocation:Kraków, Poland (Remote option available within Poland after training)Job Category:OtherEU work permit required:YesJob Reference:3f0adc015e20Job Views:4Posted:23.01.2025Expiry Date:09.03.2025Job Description:About Us: Make payments easier and more...

  • Ryanair Customer Support with English/French

    2 tygodni temu

    Katowice, Silesia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Ryanair Customer Support with English/French - work from Katowice, KatowiceClient:ConcentrixLocation:KatowiceJob Category:OtherEU work permit required:YesJob Reference:2c52696867e6Job Views:3Posted:20.03.2025Expiry Date:04.05.2025Job Description:Ryanair is Europe's most popular airline, with up to 142 million annual...

  • Poland Customer Advisor

    4 dni temu

    Katowice, Silesia, Polska Job Squad Pełny etat

    Our ApproachAt Job Squad, we aim to simplify transactions and create an intuitive payment experience. This is the foundation upon which businesses can thrive and grow. Our 24/7 contact center provides critical support to banks and cardholders, focusing on delivering first-class customer service through phone interactions.Your Career PathThis position...

  • Customer service specialist in the automotive industry with French

    1 tydzień temu

    Katowice, Silesia, Polska Minacs Pełny etat

    Customer Service Specialist in the Automotive Industry with FrenchApply NowJob Title:Customer Service Specialist in the Automotive Industry with FrenchJob Description:The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...

  • Infrastructure Domain Architect for the hosting domain

    1 tydzień temu

    Katowice, Silesia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Infrastructure Domain Architect for the hosting domain, KatowiceClient:Location:Job Category:OtherEU work permit required:YesJob Reference:8f1c812e7044Job Views:3Posted:21.03.2025Expiry Date:05.05.2025Job Description:Vattenfall IT is now looking for a driven individual to fill the position of a Infrastructure Domain...