Customer Service Agent
3 tygodni temu
About the Job
We are looking for a dynamic Customer Service Agent (Export Specialist) with English skills to join our team in Warsaw, Poland.
Key Responsibilities:
- Provide support for logistics issues to customers in the Middle East and Africa region.
- Manage customers' orders and assist in providing current shipping status on existing orders.
- Process export documentation.
- Resolve product or service problems by clarifying customer complaints and selecting the best solution.
- Ensure quality service to both internal and external customers.
- Arrange cargo pick-up/transfer with logistics providers.
- Collaborate with customers, financial department, logistics department, and dealer managers regarding order and shipment conditions to the MEA region.
- Improve service level for MEA customers by collecting and analyzing customer information.
Requirements
- Previous experience in international trade (Payment conditions, Incoterms, etc.).
- Proficiency in English (both spoken and written).
- Customer service orientation and good communication skills.
- Quality focus and problem-solving skills.
What We Offer
- Contract of employment for long-term collaboration.
- Annual bonus.
- Festive benefits paid in April and December.
- Hybrid work model (3 days a week from home).
- Medical care with basic dental package.
- Possibility to extend medical care to family members and/or Damian Medical Center.
- Life insurance with possible extension for family members.
- Medicover Sport card.
- Language courses.
- Paid employee referral program.
- Space for initiatives, charity & CSR actions, and improvement ideas.
- Supporting development through vast training offer.
- Discounts for meals and cosmetics at Poleczki & Platan Business Park.
- Diverse and inclusive workplace.
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