Customer Service Agent

3 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

About the Job

We are looking for a dynamic Customer Service Agent (Export Specialist) with English skills to join our team in Warsaw, Poland.

Key Responsibilities:

  • Provide support for logistics issues to customers in the Middle East and Africa region.
  • Manage customers' orders and assist in providing current shipping status on existing orders.
  • Process export documentation.
  • Resolve product or service problems by clarifying customer complaints and selecting the best solution.
  • Ensure quality service to both internal and external customers.
  • Arrange cargo pick-up/transfer with logistics providers.
  • Collaborate with customers, financial department, logistics department, and dealer managers regarding order and shipment conditions to the MEA region.
  • Improve service level for MEA customers by collecting and analyzing customer information.

Requirements

  • Previous experience in international trade (Payment conditions, Incoterms, etc.).
  • Proficiency in English (both spoken and written).
  • Customer service orientation and good communication skills.
  • Quality focus and problem-solving skills.

What We Offer

  • Contract of employment for long-term collaboration.
  • Annual bonus.
  • Festive benefits paid in April and December.
  • Hybrid work model (3 days a week from home).
  • Medical care with basic dental package.
  • Possibility to extend medical care to family members and/or Damian Medical Center.
  • Life insurance with possible extension for family members.
  • Medicover Sport card.
  • Language courses.
  • Paid employee referral program.
  • Space for initiatives, charity & CSR actions, and improvement ideas.
  • Supporting development through vast training offer.
  • Discounts for meals and cosmetics at Poleczki & Platan Business Park.
  • Diverse and inclusive workplace.

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