CRM Business Analyst

4 dni temu

Kraków, Lesser Poland E-Solutions Pełny etat

Direct message the job poster from E-Solutions

Responsibilities:
  • Participates in every aspect of the solution implementation from analyzing the customer's business requirements to configuring and testing the Microsoft Dynamics application to meet the customer's needs
  • Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes and identifying opportunities for improvements
  • Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer's business processes against the standard Microsoft Dynamics functionality
  • Fully utilizes Microsoft Technology and ALM stack (VSTS, PowerApps etc)
  • Provides ongoing input to the delivery practice through suggestions and implementations of practice improvements
  • Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected
  • Responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer's business requirements
  • Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application
Qualifications:
  • Senior level consulting experience in Microsoft Dynamics application with focus on business modeling and solutions implementation
  • Candidate should have at least 5+ years of Microsoft Dynamics D365 Sales implementation experience and have participated in a minimum of 2-3 complete life cycle implementations
  • Good understanding of existing Microsoft ALM stack and experience using it
  • Ability to use VSTS/TFS as a consulting task tracking tool
  • Complete understanding and following Process-driven implementation approach
  • Demonstrated ability to:
  • - Analyze and understand business problems
  • - Apply high-level solution architecture and design (Functional and/or Technical)
  • - Analyze, understand, and dissect business processes and re-engineer with best practices
  • - Document and capture business requirements and processes properly
  • - Model data and processes
  • - Conduct workshops and training sessions
  • - Plan and carry out system and user acceptance testing
  • - Provide professional support
Requirements:
  • Familiar and experienced in:
  • - Core application functionality
  • - Application technology stack
  • - Implementation Methodology
  • - Deep Industry Knowledge and Best practices
  • Working knowledge of process development and industry specific best practices
  • High degree of insight and analytical skill
  • Ability to work independently, prioritize and solve problems proactively
  • Creative problem solving and conflict resolution
  • Excellent facilitation, discovery, analysis, and prototyping skills
  • Team-oriented; willing to align work with team's priorities and goals
  • Creates high-quality deliverables
  • Excellent communication, presentation, training, client relationship and analytical skills
  • Places emphasis on project value and client satisfaction
  • Successful completion of applicable product certification exams
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting and Banking

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