IT Support Specialist with German

2 tygodni temu


Gdansk, Polska Wipro IT Services Pełny etat

responsibilities :
To provide 1st line technical support, answering support queries via phone, email, Chat and Web.
Creating a ticket in ITSM tool
Ticket re-assignment to L2 if ticket unresolved by L1 (wherever applicable)
Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable)
Routing / Chasing of tickets with other PRG's
Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation

requirements-expected :
0-2 years’ experience in a Service Desk / Customer service in a global organization
Should have knowledge of customer services and managing phone calls/Chats with customers
Fluent in German and English
Basic knowledge of Active directory, Outlook, Win 10, 11, computer hardware & browsers
Should have good logical reasoning skills, Customer Service skills
Should be a team player & work collaboratively with onsite and offshore team

offered :
Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
Premium insurance for medical services for employee and family members- Luxmed
Life & Disability Insurance for employees and family members- Generali
Profitable Voluntary Pension Fund
Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
Integration and cultural events for employees
Reword and recognition program for high performers
Employee Referral bonuses
Relocation assistance - Accommodation, travel and other expenses covered
Friendly and chill atmosphere and company culture

benefits :
private medical care
life insurance
fruits
retirement pension plan
coffee / tea
extra social benefits
sharing the costs of private schools for kids
holiday funds
sharing the costs of holidays for kids
employee referral program
Multisport Card



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