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2 miesięcy temu
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IT Service Desk Analyst
4 miesięcy temu
responsibilities :
You will be first point of contact for internal UTM employees for IT-related requests and faults during business hours and on call outside business hours
Ensuring that the IT service desk is available by telephone for IT-related enquiries and faults during business hours and on call outside of business hours
Processing of incidents in ticketing system, taking into account the agreed response and processing times
Processing of workflow tasks within the agreed SLA's
Sending e-mail communications to defined distribution groups in case of major disturbances and IT maintenance work
Participation in workshops with IT specialist on current IT topics and knowledge transfer, creation of knowledge documents
Participation in regular meetings, if required (e.g. OnCall Meeting, CAB Meeting)
requirements-expected :
Fluent in Polish/ English min. B2
Knowlage of Operating System: Windows 11
Expirience in working with SAP
Knowledge of Windows administation tool and MS Office 365 Package
General IT network knowledge
Strategic and conceptual skills, empathie and flexibility
offered :
We are transparent in communication, procedures, information and strategy
We innovatively address the needs of our consumers
We are goal and relationship oriented
We are proactive and responsible. We take matters into our own hands
We respect ourselves, others & our sustainable planet
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
corporate products and services at discounted prices
no dress code
coffee / tea
drinks
parking space for employees
employee referral program
ZFŚS
