IT Support Specialist
1 miesiąc temu
technologies-expected :
0365
Android
iOS
ITIL
ITSM
about-project :
As the IT Support Specialist, you will be, providing support for end-users of software and hardware used at CANPACK Group.
responsibilities :
Ongoing technical support for end users, as the first and second level of support, in particular:
Solving hardware and application problems on workstations, video-conferences, TVs, printers, and mobile phones, etc.
Resolving network-related problems, such as connectivity issues and access to network resources
Repair of computer hardware
Employee training in the use of utility applications operating in the Group
Preparation of computer equipment for the end user
Registering and handling service requests with use of ITSM tools
Collaborating with other IT teams to solve more complex issues
Forwarding reports to the Third Support Level
Implementation of solutions provided by the Third Support Level
Introducing changes in the configuration and modernization of elements included in the IT technical infrastructure
Monitoring and maintaining computer hardware (computers, printers, mobile phones, video conferencing terminals, UPS power supplies) and performing software updates on workstations
Acting as the next level of escalation for pending or escalating service calls
Providing opinions on repair, modernization, decommissioning, and procurement of computer hardware and software
Creating and updating technical documentation
Deepening knowledge of new hardware and application solutions emerging in the IT market
Maintaining detailed records of computer equipment and installed software
Cooperating with suppliers and service technicians of hardware and software manufacturers regarding service agreements and warranties
Participating in IT projects
Working closely with other IT departments
requirements-expected :
Higher education in IT or related field
Minimum 1-2 years of experience in a similar position
Very good knowledge of Microsoft operating systems and popular applications/related solutions
Familiarity with Microsoft solutions such as Windows 7/10/11, SCCM, and O365 would be an additional advantage
Knowledge of Android and iOS systems with MDM technology
Familiarity with personal and portable computer architecture
Basic knowledge of computer networks
Strong problem-solving skills
Multitasking ability and working well under time pressure and stress
For working with Polish and English-speaking users, Polish and English language proficiency - minimum B2 level in both speaking and writing.
offered :
1-year contract
An opportunity to work in a successful, internationally growing company
Real influence on company results and development
A wonderful and friendly work culture and environment
Private medical care for your well-being
Retirement plan, insurance plan, and an attractive annual bonus based on performance
The possibility of working in a hybrid model: 1/2 day remote work, 3/4 days in the office
benefits :
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
retirement pension plan
corporate library
no dress code
coffee / tea
parking space for employees
leisure zone
extra social benefits
charity initiatives
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