Knowledge Manager

4 tygodni temu

Gdansk, Polska Lyreco Advantage Pełny etat

Knowledge Manager Miejsce pracy: Gdańsk Your responsibilities Design and implement the knowledge management strategies and roadmaps, top optimize knowledge base in support of our objectives (self-service, customer and employee engagement)
Grow, develop & lead a team of knowledge authors and knowledge champions.
Monitoring the effectiveness and efficiency of the knowledge management process and quality standards, to identify risks and areas for improvement
Identify improvements by performing root cause analysis, and development and implement solutions
Encourage a culture of collaborative workflows and knowledge sharing among countries and (project) teams to share best practices, collaboration and problem solving
Partner with customers and product owners, CC managers and other stakeholders to position our knowledge solutions
Build and foster a knowledge management community supporting successful execution of the strategies and focus on adding value to our business
Ensure employees and customers have high quality content at their fingertips that adds value to their experience
Be a subject matter expert for knowledge base matters
Our requirements Bachelor degree in business or communications
A minimum of three years experience in knowledge management and content creation in a service environment
Proven success in managing change/continuous improvement
High degree of organization, with the ability to manage multiple projects and stakeholders in parallel
Excellent communication and writing skills
Proven success in hosting creative sessions with stakeholders
Team player who can build relationships with a broad range of stakeholders in multiple countries and across levels of hierarchy
Proficient use in knowledge base systems such as Zendesk, Salesforce, Dynamics
Self-starting team player
Customer first mentality
Fluent in English
Benefits sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
flexible working time
fruits
leisure zone
holiday funds
employee referral program
Lyreco Advantage We are a part of Lyreco – a leading distributor of workplace products and solutions in Europe and around the world. We operate as Lyreco Group with Central Competence Services (IT, eCommerce, Customer Experience, Merchandising, Supply Chain Planning and Finance) in France, Poland and The Netherlands.

Altogether, driven by our common strive for passion, excellence, respect and agility, we are constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that inspires our employees to be the best they can be. Through a perfect blend of people, technology and our corporate social responsibility strategy, we commit to deliver a Great Working Day for all.
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