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Customer Support Representative German speaking @ FieldBee
3 miesięcy temu
FieldBee is a Dutch company that develops innovative automation products for farmers worldwide. Our mission is to help farmers increase their productivity and have an easier life while assisting in their transition to more sustainable agriculture. We achieve that by making tractor automation accessible to all farmers.
The company designs and manufactures tractor guidance systems: precise navigation and automated steering. Our products are developed using the latest technologies, making them more affordable for small and midsized farmers, while maintaining the highest quality and reliability. FieldBee is gradually increasing its product offering toward the full automation of various agricultural machines.
Our products are sold in more than 60 countries, led by Germany and the DACH region, while sales are growing very rapidly. Join our ambitious team, in this pivotal moment in the world's agriculture, as we grow to be one of the key players in this fascinating industry.
Working conditions:
Office in Bojkowska 53, Gliwice
8 hours from Monday till Friday
Hybrid work
Reasons to join FieldBee:
An opportunity to work in an international team that is building meaningful products and can help farmers transition to more efficient and sustainable food production
Proven possibility to grow and build a great career in an atmosphere with like-minded people
Friendly and no-nonsense team dynamics with a culture of getting things done while having a work-life balance
Opportunity to drive a tractor:) and to build eventually an autonomous tractor
Basic Qualifications:
German language fluency. Both spoken and written
Polish, Ukrainian language fluency is a big plus
2 – 4 years of relevant work experience, preferably in Customer Support in an international work environment
English level for internal business communicable
We value (Skills, nice to have):
A flexible individual with a high level of intercultural sensitivity, able to adapt to new situations
Pro-active “can do” attitude
Technical mindset
Proactive Customer care and installation support
Training for dealers
Team player
General Customer Service understanding and attitude
Will be a plus:
Experience using CRM systems a plus
Knowledge of MS office skills (Excel, Word, Outlook)
FieldBee is a Dutch company that develops innovative automation products for farmers worldwide. Our mission is to help farmers increase their productivity and have an easier life while assisting in their transition to more sustainable agriculture. We achieve that by making tractor automation accessible to all farmers.
The company designs and manufactures tractor guidance systems: precise navigation and automated steering. Our products are developed using the latest technologies, making them more affordable for small and midsized farmers, while maintaining the highest quality and reliability. FieldBee is gradually increasing its product offering toward the full automation of various agricultural machines.
Our products are sold in more than 60 countries, led by Germany and the DACH region, while sales are growing very rapidly. Join our ambitious team, in this pivotal moment in the world's agriculture, as we grow to be one of the key players in this fascinating industry.
Working conditions:
Office in Bojkowska 53, Gliwice
8 hours from Monday till Friday
Hybrid work
Reasons to join FieldBee:
An opportunity to work in an international team that is building meaningful products and can help farmers transition to more efficient and sustainable food production
Proven possibility to grow and build a great career in an atmosphere with like-minded people
Friendly and no-nonsense team dynamics with a culture of getting things done while having a work-life balance
Opportunity to drive a tractor:) and to build eventually an autonomous tractor
,[Diagnostic and troubleshooting of farmers' technical issues, Technical support of the product ( and its components) (using different communication channels: emails, service desk tool, online chat, phone calls), Tracking the life cycle of customer requests, Analysis and determination of product requirements, Creating and updating products supporting documentation, Compliance with SLA, Reporting the customer's requests, Proactive communication between the teams, Updating the knowledge base of the product, Supporting and assisting in conducting online and offline events for clients and internal teams, Hosting the webinars, Customers training, Develop relationships between customers and the customer support team. Visits clients, detecting the problems on the field and their troubleshooting., Business Travel to Germany - Supporting Customers on product installation at their location, Participation and representation of the company during Field Days or Trade Shows for DACH Region] Requirements: MS Office Suite, CAN, SLA, CRM, MS Office, Excel, Outlook Additionally: Flat structure, Small teams, International projects, Masterclazz training.
