MyGSS Product Owner

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
DNV Global Shared Services (GSS) is looking for a Product Owner for our service management application ‘MyGSS’. The MyGSS Product Owner is accountable and responsible for the product´s performance and development including the strategic roadmap considering the organizational strategy and ambitions. The current strategy focuses on changes towards a digital world class shared service organization using AI capabilities to its upmost extent. The Product Owner will be pivotal in managing the established governance for MyGSS.

Taking on this role you will be part of GSS Digitalization and Development team (D&D) and will report to the Director of Digitalization & Development.

Responsibilities:

Plan and lead the strategic direction for MyGSS and track KPIs to measure its success
Apply future-oriented insights and collaborate with GSS Leadership to ensure key targets are reflected and delivered
Act as a gatekeeper to ensure MyGSS remains the main customer interface
Drive the development process using innovation methods and SCRUM methodology
Oversee the Knowledge-Centered-Service (KCS) approach and mature it in the organization
Manage the governance setup around MyGSS including IT teams, Business representatives and KCS team members
Keep improving the way of working within the MyGSS MyGSS Governance structure
Continue to build strong relationships with our external vendor (BMC)

We are seeking a candidate with:

Proven experience from the professional services industry and a good understanding of business models for shared services
Extensive experience with digital tools and development
Several years of leadership experience, including effective delegation and team development
Ability to challenge the effectiveness and efficiency of the current organization and to drive continuous process improvement initiatives.
Demonstrated foresight, knowing what is happening in the market, how it will impact us, and what we need to do to adapt
Combination of strategic thinking and a growth mindset with operational monitoring
Experience in working in a cross-cultural environment, having the ability to respect and understand cultural diversity and be able to communicate and relate to others at different levels
Strong analytical skills, using data-driven insights to propose, initiate, and implement changes
Being self-motivated, resilient, and able to cope with work pressure
Ability to communicate effectively, is pragmatic, builds strong relationships, and can influence others
Excellent written and verbal communication skills in English at a minimum C1 level