Business Tech Support

4 tygodni temu


Poznan, Polska H&M Hennes & Mauritz sp. z o.o. Pełny etat

technologies-expected :
SAP

responsibilities :
Act as the on-site extension of Support Services, providing technical assistance and troubleshooting.
Provide hands-on support for end-user incidents that cannot be resolved remotely.
Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
Document and communicate ongoing assignments, progress, and potential areas for improvement.
Handle infrastructure-specific needs, including physical checks, work, and maintenance, as well as manage infrastructure vendors (e.g., ISP, telephone services).

requirements-expected :
Solution-oriented approach, service-mindset and value interpersonal communication.
Experience in providing hardware and software diagnostics and support.
Proficiency in operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.).
Proficiency in understanding IT infrastructure services, components, and architecture.
A holistic approach with a commitment to solving issues by identifying and addressing root causes.
Ability to multitask and manage different situations and people simultaneously.
Strong communication skills.
Knowledge and understanding of systems (operating systems, APIs, etc.).
Service delivery and troubleshooting skills.
Technical writing abilities.
Experience with ITSM and ServiceNow.
Fluent in written and spoken English & Polish.

offered :
Stable employment contract in an international company with a unique culture.
Hybrid work model (3 days in the office, 2 days WFH).
25% staff discount for you and your family member.
Access to the LinkedIn Learning Platform.
Sharing the cost of Sports Activities.
Sharing the cost of Private health insurance.
Referral Program for external colleagues joining.
Regular feedback from your manager and colleagues, so you can grow.
Extensive internal trainings and onboarding program.
Possibility of growing within the company (over 70% of our recruitment processes are internal).

benefits :
sharing the costs of sports activities
private medical care
life insurance
corporate products and services at discounted prices
no dress code
employee referral program


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