Salesforce FSL Business Analyst

3 tygodni temu


Krakow, Polska myGwork Pełny etat

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Your role and responsibilities Acts as a Subject Matter Expert (SME) contributing to technical, functional design. Provide expertise to business process owners, operation support or project teams.
Support Business Owners on business requirements and perform business analysis, outlining problems, opportunities and solutions to support decisions for new or changed IS solution/services.
Cooperate with Solution Architects to ensure consistent design of Salesforce Platform.
Cooperate with Service Owner to ensure quality and stability of Field Service.
Collect, document and review business requirements from Business owners.
Provide a good understanding of product and business owner needs, transparency and continual engagement
Understand the customer journey and business value realization.
Define solutions fulfilling customer requirements, ensuring leverage of best practices.
Ensure functional specification from project teams supports an overall solution design
Lead continuous development and innovation of solution to enable increased solution value realization.
Qualifications for the role
6+ years of experience in IT together with 4+ years of experience in Salesforce development or Business Analysis
2+ years of experience as Salesforce Functional or Business analyst
Mandatory knowledge of Salesforce FSL
Experience with Field Service (any other eg. Service Cloud nice to have)
Experience and strong skills in collaboration with external suppliers and development team spread around the world
Salesforce certification, at least Administrator; Consultant preferred
Knowledge of Business Analysis Principles and best practices
Strong leadership skills with interest to explore new ideas and build strong relationships – excellent networking skills with customer focus and problem solving skills.
Collaborative and proactive approach: Work well in cross-functional teams, collaborating with colleagues across different departments and geographies. Global mindset, inter-cultural sensitivity
Fluency in English is essential (written and spoken)

More about us ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.

Work model: hybrid #LI-hybrid



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