B2B Technical Support Engineer
1 miesiąc temu
Expected, JavaScript, HTML, Node.js
Optional, AWS, WebAssembly, Web Services, REST API, HAProxy, Tomcat, Node.js, Postman, PostgreSQL
About the project, We provide a world-class technical support to European customers delivering digital signage solutions with professional large format panels and hotel TV solutions. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of our team, you will deliver a premium experience for our customers.
Your responsibilities, Troubleshooting and resolving issues as 2nd level of technical support, Creating sample and demo applications presenting Smart Signage usage in various business scenarios (including integration with peripherals or 3rd party solutions), Supporting partners in integration their solution with Samsung CMS, Delivering consulting service to system integrators and local European Samsung subsidiaries, Delivering onsite and/or remote technical trainings to developers and partners, Supporting introductions of new products, features and technologies, Maintaining good relationships with local offices, system integrators, clients, Business trips mostly within Europe up to 20% time
A technical University degree (or proven IT engineering knowledge), Tree years of professional experience in the IT field, Knowledge of front-end technologies: JavaScript (ECMA 6), HTML 5, CSS3; and back-end: Node.js, Technically oriented. Strong analytical, troubleshooting and problem solving skills, Ability to translate customer product story into technical requirements, Excellent fluency in English (both verbal and written) - you’ll be conducting presentations in English in front of a multinational audience, Innate soft skills: effortless communication with team members and staff, confidence in speaking in front of a larger audience, Self-motivation, self-management and time management skills to meet deadlines and/or priorities, Passion for technology and continuous improvement of supported products and solutions
Optional, Knowledge of cloud solutions: AWS, Azure, Knowledge of back-end technologies: WebAssembly, Web Services, REST API, Knowledge of client-server technologies: HAProxy, Tomcat, Node.js, Postman, Knowledge of databases: PostgreSQL
What we offer, Friendly working atmosphere, Opportunity to work in multiple projects, Working with the latest technologies on the market, Monthly integration budget
Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, life insurance, corporate products and services at discounted prices, integration events, dental care, no dress code, leisure zone, pre-paid cards, redeployment package, baby layette, employee referral program, charity initiatives, unlimited free access to Copernicus Science Center, mentoring program, psychological support, possibility to test new Samsung products, work in Korea as a part of our Mobility Program
Samsung R&D Institute Poland, If you share our faith in the power of technology that changes reality, you work with passion, you have a curiosity about the world and you still want to learn - this is the place for you, and we know what types of working conditions to create to foster your development. We are looking for people who can turn bold visions of the future into projects and products that will serve millions of people around the world.
This is how we work,
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