Technical Support Specialist

2 tygodni temu


Warsaw, Polska Solaris Laser sp. z o. o. Pełny etat
Expected, Jira, SAP
Operating system, Windows
Your responsibilities, As a global printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space, Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical issues, Be a key contributor and work directly with the Product Development on existing product evolution and new product development, with focus on the customer experience and serviceability, Provide problem resolutions for technical issues escalated from our internal worldwide teams, and international business partners, Be a cross functional team member to identify corrective/preventive actions through root cause analysis, Engage with the technical service, sales community, and other key functions of the company to share product and application knowledge

A minimum of 2 years' experience working in multiple aspects of a technical role (technician, helpdesk or engineer) – working directly with customers and cross-functionally to resolve complex technical issues, Electromechanical knowledge with proven experience in an industrial, multinational organization (industrial integration and industrial automation a plus), Strong analytical and problem-solving skills with the ability to see problems as an opportunity, Excellent verbal and written communication skills and the ability to communicate with all levels of the organization, Knowledge of various Microsoft Office tools, Effective Communication in English, Availability for travelling including local & cross-border travels (approx.

10-15%)., Networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases will be a plus, JIRA/TRELO and SAP knowledge would be a plus
What we offer, A great job, highly professional environment and friendly work culture, Growth Opportunities within international environment, Private Health Care (Medicover), Multisport, Performance based yearly merit increase, Recruitment Referral bonus, Company Social Benefits Fund, Opportunity to join a group Insurance, Smart casual dress code
Benefits, sharing the costs of sports activities, private medical care, life insurance, flexible working time, employee referral program
You'll only be the right candidate if you are aligned to our values and culture, Collaborative entrepreneurial spirit, Winning through customers, High ethical standards, openness, and trust, Expectations for results, Respect and value people

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